Troubleshooting
Permanently de-registering the water filter
If you have removed an inserted water filter and want to continue operating
the appliance without a water filter, de-register the water filter from the
appliance:
1. Remove the water tank.
2. Remove the water filter (see Fig. 18).
3. Fill the water tank.
4. Press the "Service" button and also the "Large cup" direct key for longer
than 2 seconds.
»
The water filter is de-registered.
»
The water hardness is reset to the water hardness that the appliance
had stored prior to inserting a water filter.
5. Adjust the water hardness if necessary (see section 6.4 Setting the water
hardness on page 78).
8
Troubleshooting
If the actions listed below fail to rectify the problems or other problems not
listed here occur, contact our hotline (local rate).
The service number can be found behind the side cover (10) or in the Ser-
vice area of our website.
Problem
Coffee only emerges
from the outlet in drips.
Coffee does not flow.
When foaming milk,
there is not enough
milk foam.
94
Cause
Grinding fineness is
too fine.
Appliance is soiled.
Appliance is covered
inside with limescale.
Water tank is not filled
or is not correctly
inserted.
Brewing unit is
clogged.
Selector switch is not in
the correct position.
Cappuccinatore is
soiled.
Action
Set a coarser grinding fineness
(see section 6.7 on page 80).
Clean the brewing unit (see
section 7.2 on page 82).
Run the cleaning programme
(see section 7.4 on page 85).
Run the descaling program
(see section 7.5 on page 88).
Fill the water tank and ensure
it is positioned correctly (see
section 4.4 on page 67).
Clean the brewing unit (see
section 7.2 on page 82).
Turn the selector switch to
the correct position (see sec-
tion 5.6 on page 74).
Clean the Cappuccinatore (see
section 7.3 on page 84).