GENERAL TROUBLESHOOTING
PROBLEMS
Burners do not ignite.
Burners have a small flickering flame when burner
control knobs are in the high ( ) position.
Grill temperature only reaches 250° to 300° F in the
high ( ) position.
Burner does not ignite when you push the
igniter button.
Burner does not ignite, or flame is low in
high ( ) position.
Burner flame pattern is erratic.
Flame is low when burner is on high ( ) position.
Flames do not run the whole length of the
burner tube.
Burners burn with a yellow or orange flame, in
conjunction with the smell of gas.
Experiencing flare-ups.
m CAUTION: Do not line the slide-out
grease tray with aluminum foil.
Inside of lid appears to be "peeling."
(Resembles paint peeling.)
If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your area using the contact information on our web site.
Log onto www.weber.com.
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WWW.WEBER.COM
®
TROUBLESHOOTING
SOLUTIONS
The excess gas flow safety device, which is part of the grill-to-tank connection, may have been activated. To reset the
excess gas flow safety device, refer to "MAIN BURNER IGNITION."
m DANGER: When the "excess gas flow control" feature is activated, a small amount of gas is still flowing to the
burners. After turning off the LP tank valve and burner control knobs, wait at least five minutes for the gas to clear
before attempting to light the grill. Failure to do so may result in an explosive flare-up, which can cause serious
bodily injury or death.
Be sure that there is gas flow to the burners by attempting to match light your burners. Refer to "MAIN BURNER
IGNITION—Lighting with a Match." If match lighting is successful, the problem lies in the ignition system. Refer to
"MAINTAINING THE ELECTRONIC CROSSOVER
Be sure that wires are correctly inserted into terminals on igniter module. Check that the wires are connected to
terminals on igniter button under the control panel. Refer to "IGNITER MODULE WIRE CHART."
If a new battery is installed, confirm that battery's plastic wrapping has been removed. Verify that the battery is in
good condition and has been installed correctly. Refer to "MAINTAINING THE ELECTRONIC CROSSOVER
SYSTEM."
LP fuel could be low or empty. Refill LP tank.
Fuel hose could be bent or kinked. Straighten fuel hose.
Clean burner ports that run down the entire length of burner tube. Refer to "CLEANING THE BURNER TUBE PORTS."
Inspect spider/insect screens for possible obstructions. Clean spider/insect screens.
Refer to "CLEANING THE SPIDER/INSECT SCREENS."
Grill must be preheated with all burners on high for 10 to 15 minutes. Refer to "PREHEATING THE GRILL."
Clean the cooking grates, Flavorizer
Refer to "CLEANING FOR PERFORMANCE."
The slide-out grease tray may be dirty and is not allowing grease to flow into catch pan. Clean slide-out grease tray.
Refer to "CLEANING THE GREASE MANAGEMENT SYSTEM."
The inside of the lid is porcelain enamel or stainless steel. It is not painted. It cannot "peel." What you are seeing
is baked-on grease that has turned to carbon and is flaking off. THIS IS NOT A DEFECT. Clean thoroughly. Refer to
"CLEANING THE LID."
IGNITION SYSTEM."
®
bars and cookbox thoroughly to remove grease.
®
IGNITION
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