Troubleshooting Guide - Tele System TS3002 Manual De Uso

4 Troubleshooting Guide

PROBLEM
The LEDs on the front panel don't light
up.
No signal.
No image or sound.
The remote control doesn't work.
The settings aren't memorized.
Forgotten password.
The program information
displayed.
The receiver doesn't respond to the
remote control buttons.
The USB memory device
recognized or doesn't work correctly.
The receiver automatically shuts down. Sleep timer function active.
Cannot access the main menu.
CAUTION!
Generally, in case the receiver doesn't respond correctly, a system reboot or a Factory reset (section 3.2.6) can help
solve the problem.
PROBABLE CAUSE
The receiver is not plugged into the
power socket.
Antenna cable is not connected to the
receiver.
Antenna plant is damaged.
Incompatible antenna plant.
The receiver is in Standby mode.
The TV SCART cable is disconnected
or the TV is not switched to AV.
The TV is off or on the wrong channel.
The channel is obsolete or coded.
No or flat batteries.
Batteries are inserted but in the wrong
way.
The remote control was dropped and a
component is damaged.
Did not confirm after modifying the
settings.
The program doesn't transmit such
isn't
information.
The clock is not set correctly.
Receiver is temporarily blocked.
Problems with the remote control.
Hotel protection in use.
Memory device not formatted correctly
or not compatible.
Memory speed not
isn't
recording.
Type of file not supported.
The receiver's single USB port is not
enough to feed the memory.
The Hotel function is on.
Make sure the receiver is plugged into
the power socket.
Connect the antenna cable to the
receiver.
Check that the antenna plant is set up
properly: antenna orientation, antenna
cable, switching devices or LNBs.
It is recommended that a qualified
technician perform the check.
Make sure the type of satellite plant: is
correct: single or dual feed, switch, IF
IF.
If there is no information available,
consult the installer.
Turn on the receiver.
Connect the TV SCART or switch the
TV to the correct AV channel.
Turn on the TV and/or switch it to the
correct audio/video channel.
Change channel and/or perform a new
search.
Insert new or substitute old batteries.
Make sure the batteries are inserted
correctly (follow the instructions inside
the battery compartment).
Contact the distributor to purchase a
new remote control.
After each modification, press the
corresponding confirm button.
See section 3.2.3.
Set the clock. See section 3.2.1.1.
Disconnect the receiver from the power
supply and, after a few minutes, re-
connect.
See related suggestions above.
Disable the Hotel function (see section
2.6).
See section 3.3.4.2.
sufficient for
Use a hard disk with external power
supply.
See section 3.2.1.1.
See section 2.6.
TS3002
SOLUTION
17