Electric Stove With Heater
TROUBLESHOOTING GUIDE
Problem
Root Cause
1. No power
1. Power cord was not plugged
into the outlet
2. Stove does not
2a. No incoming power from
turn on manually
the electrical wall socket or
switches.
2b. Improper operation
2c. Defective button
3. Flames are not
3a. Defective spinner motor
moving
3b. Spinner detached from
the motor
4. Flames are not
4a. Burnt out light bulb
visible
5. Flames are not
5a. Normal operation
bright
5b. Defective dimmer switch
6. Heater is not
6. Defective Thermostat Switch 6. Replace Thermostat Switch
turning off
7. Heater is not
7a. Improper operation
turning on
7b. Defective switch
7c. Defective heater blower
motor
8. Not producing
8a. power strip/surge
enough heat
protector/extension cord
being used
8b. Location of unit
9. Unit blows cool
9. Defective heater blower
or cold air
motor
10. Noise with
10a. Dirty heater blower motor
heater on
10b. Defective heater blower
motor
11. Noise with
drive motor
heater off
11b. Dented back panel
11c. Warped spinner shaft
12. Power cord
12. Normal operation
gets warm
13. Is it safe to
13. Product inquiry
place unit on
carpet?
14. How many
14. Product Inquiry
square feet
will my unit
warm up?
8
www.tsicustomerservice.com
Corrective Action
1. Check that unit is plugged directly into a standard
120 volt outlet
2a. Check circuit breakers and move unit to another
outlet
2b. Manually press main power button from front of
unit
2c. Replace button
3a. Replace spinner motor
3b. Remove the back panel and check to see if "spinner" is
correctly mounted to the motor
4a. Replace 40 watt candelabra bulb
5a. Turn brightness dimmer knob until desired brightness is
achieved
5b. Replace dimmer switch
7a. Manually press main power button on front of unit
7b. Replace switch
7c. Replace heater blower motor
8a. Plug unit directly into the wall
8b. Make sure unit is located on an interior wall
9. Replace heater blower motor
10a. Gently vacuum heater blower vents.
10b. Replace heater blower motor
11b. Refer to TSI customer service
11c. Refer to TSI customer service
12. Check your heater cord and plug connections. Faulty wall outlet connections or loose
Heaters draw more current than small appliances, overheating of the outlet may occur
even if it has not occurred with the use of other appliances. During use check frequently to
determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and
items are at least 3 feet away from front and sides of the unit.
14. Provides supplemental heat up to 400 square feet
Troubleshooting Guide
AFTER SALES SUPPORT
USA
1 866 661 1218
USA