Troubleshooting - Alcatel Onetouch Cricket IDOL 3 Manual Del Usuario

Troubleshooting

If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem Possible causes
Poor reception The network signal is too weak at
your current location, for example, in
a basement or near a tall building,
because wireless transmissions
cannot effectively reach it.
The network is busy at the current
time (for example, during peak times,
there may be too much network
traffic to handle additional calls).
You are too far away from a base
station for your service provider.
Echo or noise Poor network link quality on the part
of your service provider.
Poor local telephone line quality.
Unable to select Your service provider does not
certain features support these features, or you have
not applied for services that provide
these features.
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Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such
times, or try again after waiting a
short time.
You can request a service area
map from your service provider.
End the call and dial again. You
may be switched to a better-
quality network link or phone line.
End the call and dial again. You
may be switched to a better-
quality network link or phone line.
Contact your service provider.
Problem Possible causes
Battery not The battery or battery charger is
charging damaged.
The phone's temperature is below
0°C or higher than 45°C.
Poor contact between the battery
and charger.
Shortened The standby time is related to your
standby time service provider system configuration.
The same phone used with different
service providers' systems will not
provide exactly the same length of
standby time.
The battery is depleted. In high
temperature environments, battery
life will be shortened.
If you are not able to connect to
the network, the phone will continue
to send out signals as it attempts
to locate a base station. Doing so
consumes battery power and will
consequently shorten standby time.
Cannot turn Battery power has been depleted.
your phone on
micro-SIM card The micro-SIM card has
error malfunctioned or is damaged.
The micro-SIM card is inserted
improperly.
There is debris on the micro-SIM card
contacts.
Possible solution
Contact the dealer.
Adjust the environment to avoid
extremes of temperature.
Check all connectors to make
sure all connections have been
properly made.
If you are located in an area
where signaling is weak,
temporarily power off the phone.
Use a new battery.
Change your location to one
where the network is accessible, or
temporarily turn off your phone.
Recharge the phone's battery.
Take the micro-SIM card to your
service provider for testing.
Insert the micro-SIM card properly.
Use a soft, dry cloth to clean the
micro-SIM card contacts.
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