6, Please clean the side
brush
7, Please clean the main
brush
8, Please place the robot
on the ground to start
9, Please clear the obst-
acle around the charging
base
10, Please wipe the front
infrared sensor and move
the robot to a new posi-
tion
11,Please check if the edge
sensor needs cleaning.
12, The collision bumper
is abnormal, please check
if you need to clean it.
13, Please clear the obsta-
cles around the robot and
try again.
14.Please check if the lidar
cover get stuck
Note: Restart the robot can solve some abnormalities
FAQ
Questions
Unable to start up
Unable to charge
Unable to return to
charging base
Abnormal behavior
There is abnormal noise
during cleaning
Cleaning ability declining
or ash dropping
Unable to connect to
Wi-Fi
Clean button fblinks: it will slowly
blink three times then quickly flash
once
Clean button blinks: it will slowly
blink once then quickly flash once
Solution
The battery is low. Please charge it before use.
The ambient temperature is too low (below 0 °C) or too high (over 50 °C ).
The robot only operates from 0℃ to 40℃.
The battery is low. Please charge it before use.
There are too many obstacles around the charging stand. Please put the
charging stand in the open area.
The robot is too far away from the charging stand. Please place the robot
near the charging stand and try again;
Reboot after shutdown
The main brush, side brush or drive wheel are possibly entangled with
garbage. Please turn off the robot and clean them;
The dust box is full. Please clean it.
The HEPA filter is too dirty.Please clean it.
The main brush is entangled with garbage. Please clean it.
The Wi-Fi signal is not stable. Please make sure the robot is in a good Wi-Fi
signal coverage area.
The Wi-Fi connection is abnormal. Please reset Wi-Fi, or download
the latest version of appplication and try to connect again.
The side brush is entangled with garbage.
Please disassemble the side brush and clean it;
The main brush may be entangled with gargage.
Please remove it and its bearing to clean.
The wheels are suspended. Please place the robot
on the ground to start.
Please clear the obstruction or other objects arou-
nd the charging stand; if these cannot be cleared,
please move the charging stand to a new position.
Please wipe the infrared sensor with a dry cloth,
and clear the obstruction or foreign objects around
the robot. If they cannot be cleared, please move
the robot to a new position to start.
The edge sensor is covered by dust, please wipe
the sensor;
The collision bumper is stuck. Please tap it for
several times to remove foreign objects.
If there is no foreign objects, please move the
robot to another position to start.
The robot may be stuck or trapped. Please clear
obstacles around it.
Please clear foreign objects around the lidar or
move the robot to a new position to restart
12