Faq - Troubleshooting - TrekStor i.Beat move S Manual De Instrucciones

10) FAQ - troubleshooting

This section contains information on eliminating problems
with your MP3 player.
My MP3 player cannot be turned on.
No power
i
When the battery is dead, charge your MP3 player either
with a USB cable connected to your PC, or with a USB charger.
External effects
i
External effects (such as an electrostatic discharge) can cause
your MP3 player to malfunction. If the malfunction continues
after you turn your MP3 player off and on, reset the player or
update the firmware (the software of the MP3 player). You can
find the procedure for this in the operating instructions.
The current firmware for your MP3 player is on our website
under "Downloads". If you have any questions concerning
the firmware update that were not answered in the
instructions, please contact our support team.
My MP3 player freezes.
If this repeatedly occurs for a specific audio file, the file may
be damaged. Delete the file.
If this does not eliminate the problem, reset the player
if possible. If your MP3 players still freezes, update the
firmware.
I do not hear any music from the earphones/
headphones.
• Check if an audio file is being played (the display of
the elapsed or remaining time is changing). If not, start
playback.
• Make sure that the stereo jack of the earphones/
headphones is firmly seated in the jack socket.
• Check if the volume of your MP3 player is loud enough.
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