Problem-Solving; Machine Specifications - Brother P-touch 2420PC Guía Y Referencia Rápida

Problem-solving

If you think the P-touch is not printing correctly, but you cannot determine the problem with the status
indicator, refer to the following list of possible problems, and then perform the necessary operations.
Problem
The P-touch does
not print. A
printing error is
indicated.
While printing,
striped tape ap-
pears.
The status indica-
tor does not light
up or flash.
A blank horizontal
line appears through
the printed label.
A data transmis-
sion error appears
on the computer.
* If two or more of the same P-touch models are connected through their USB ports, select "PTUSB
(PT-2420PC-XXXXXXXXX):" (where XXXXXXXXX is the serial number) instead of "PTUSB:". The se-
rial number is written above the barcode on the silver label attached to the bottom of the P-touch.
Power supply:
Label tape:
Print head:
Maximum printing length: 279 mm
Port:
Dimensions:
Weight:
22
Cause
• The interface cable is not
correctly connected.
• The tape cassette is not in-
serted correctly.
• The tape compartment
cover is open.
There is no more tape in the
tape cassette.
The AC adapter in not cor-
rectly connected.
The print head and roller are
dirty.
The wrong port is selected.

Machine specifications

AC 230 V, 50 Hz (AC adapter model J)
5 widths available:
128 dots
180 dpi
USB
66 × 123 × 145 mm
400 g
Check that the interface cable is correctly
connected, the tape cassette is correctly in-
stalled, and that the tape compartment cover
is closed.
Insert a new tape cassette, and then either
press the Power/Feed key or turn the P-touch
off, then on again.
Check that the AC adapter is correctly connected. If
the power button still does not light up or flash, con-
tact your service representative.
Clean the print head and roller according to
the procedure in Cleaning the print head and
roller on page 20.
Windows
Under "Print to the following port" in the
printer Properties dialogue box, select
"PTUSB:" for the USB connection.*
Mac
Select in the Chooser the PT-2420PC where the
P-touch is connected.
6 mm, 9 mm, 12 mm, 18 mm, 24 mm
Solution