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Even when fully charged, my hearing instruments
do not last for a full day of use. What should I do?
If the fully charged hearing instrument's charge does not
last for a full day of use (16 hours) then we recommend
returning the hearing instruments for servicing to the
Hearing Care Professional.
Even when fully charged, my charger cannot fully
charge two hearing instruments. What should I do?
If the charger's fully charged internal battery does not last
for at least 2 full charges of your hearing instruments then
we recommend returning the charger for servicing to the
Hearing Care Professional.
What should I pay attention to when charging?
The hearing instruments and charger must be clean
and dry. Observe the operation conditions in section
"Operating, transport, and storage conditions". Avoid
charging at high temperatures, as this can shorten the life
span and capacity of the power cell.
If you use the charger in a very warm environment, note
that it will stop charging if the charger's temperature
exceeds 42 °C (107 °F) in order to cool down. The middle
LED will stop flashing orange during the cooling phase.
Charging resumes automatically after the device has cooled
down. Do not touch the hearing instruments until the middle
LED resumes blinking, the hearing instruments may be hot.
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