9 Troubleshooting
Image is distorted.
•
Digital zoom is activated. Activating digital zoom may reduce the
resolution of the camera image. Zoom out completely to return to
the camera's optimal resolution. See 7.1 Controlling the Camera's
Pan-Tilt Movement (Local NVR), page 18 for instructions on using
the zoom controls.
•
Image may become unclear when camera is tilted too close to the
camera base (e.g. pointed parallel to the ceiling). Tilt the camera
using the NVR or in the FLIR Cloud™ Client software or mobile
app.
Image is too bright.
•
Ensure your camera isn't pointed directly at a source of light (e.g.
sun or spot light).
•
Check your NVR's brightness and contrast settings.
•
Move your camera to a different location.
Image is too dark.
•
Check your NVR's brightness and contrast settings.
•
Move your camera to a different location.
NVR motion detection is constantly triggering.
•
Turn off motion detection on the channel the micro PT camera is
connected to. NVRs use video motion detection, which means
they detect motion by looking for changes between frames (im-
ages) in the video. If the camera is moving, the NVR will detect this
as motion.
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