Winterising; Service Support Details - Whale SH2202 Instrucciones De Instalación Y Usuario

Other Lockouts
If the lockout is caused when the unit is operated on electric, the lockout can be cleared by turning the selector knob
from electric 'on' position to 'off' position then back to the 'electric on' position. The complete sequence of switch
movements must be completed within 2.5 seconds for a lockout to be successfully cleared.
Note: A cycling of the power supply to the unit will not clear a lockout. Some gas lockouts, e.g. ignition lockout and
combustion air faults will still permit use of the appliance in electric only operation.
If the problem persists, contact Whale Support on +44 (0)845 217 2933.
Option 2 - Whale Duo Control Panel
In the unlikely event of a failure, the red ' ! 'LED on the Control Panel will light. To identify the lockout press and hold,
both the Space Heater Function Button and ' + '. at the same time. The temperature control bars will light to indicate
the fault code e.g if 1 bar lights, the fault code is 1, if 2 bars lights, the fault code is 2 etc. Press ' + ' to clear the fault
code. Please refer to the table below.
Note: A cycling of the power supply to the unit will not clear a lockout. Some gas lockouts, e.g. ignition lockout and
combustion air faults will still permit use of the appliance in electric only operation.
If the problem persists, contact Whale Support on +44 (0)845 217 2933.
Number of
Flashes /
Number of
Lights
1 No flame detected
2
Low/high supply
3
4 Combustion air fault
5 Other / internal fault
10.

WINTERISING

When using the Space Heater in winter ensure the flues are not blocked by snow or fallen leaves etc. When the
Space Heater is not going to be used for a long period of time, Whale recommends that the open end of the
combustion air and exhaust flue are covered to prevent ingress of leaves etc.
11.

SERVICE SUPPORT DETAILS

For installation or serviceable parts advice please contact Whale® Customer Support:
Tel: +44 (0)845 217 2933
Email: info@whalepumps.com
Table 4: Space Heater Fault Finding
Fault Remedy
Check gas supply making sure there is gas in the bottle and no blockage in the gas
line. Ensure that propane is used at temperatures below +5°C. Clear lockout as
described below.
Check the air ducts and vents are not blocked or restricted. Whale recommends that
Overheat you wait at least 5 to 10 minutes to allow the Space Heater to cool before clearing
lockout as described below
Minimum operating voltage is 10V, maximum is 15V, when measured at the Space
Heater. Check battery voltage. If between 10V and 15V, check connections between
voltage
Space Heater and battery. Check alternator or external battery charging.
Clear lockout as described below.
Check combustion air inlet flue and exhaust flue for blockages.
Attempt to clear lockout as shown below. If this fails, contact a Whale Approved
Service Centre / Technician
.
.
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