Solera Eco Soft Trouble Shooting Guide - Solera ECO Soft Manual De Uso Y Mantenimiento

Solera ECO Soft trouble shooting guide

For all manual interventions, always make sure the machine is switched off and disconnected from the power
supply.
• The reed sensor is not working or is disconnected from the power supply;
When in "Night Mode" the
• The tap is open;
augers continually turn at a
speed of 70rpm
• The piston is not inside the tap housing correctly.
The product is leaking from
• The tank seal has not been fitted correctly in the transparent tank housing.
the condensation outlet on
the front panel.
Both in "Soft Mode" and
"Night Mode", the ice cream
• The thermostat sensor is broken or has not been connected to the power supply.
production continues until
the augers lock.
The product does not The product does not reach the ideal temperature and the electronic control panel reads
"Ready to Serve". Check the TLI settings and adjust them as described on p.25.
thicken.
The machine does not cool
The pressure switch has come on. To rearm the pressure switch see the instructions on
and the red light on the right
p.24.
side panel is on.
The rotation of the gearmotor is not being transmitted to the augers. This can be caused
by:
The augers do not turn In
• a breakage of the transmission screw, no. 30 in the exploded view diagram on p.38;
"Soft Mode", "Night Mode"
• a breakage of one or more of the auger teeth;
or "Motor ON" mode.
• A breakage of the drive shaft, no.16 in the exploded view diagram on p.38. The
The teeth of the auger
mechanism come apart until Make sure that the fixing seal on the vertical auger, no. 15 in the exploded diagram on p.
the horizontal auger stops 38, is attached securely.
completely.
When turning, the horizontal There is not enough product in the inox tank; this leaves the rear evaporator uncovered,
auger scrapes on the bottom with the subsequent formation of ice on the bottom of the tank. As the auger turns it
of the tank, causing noise scrapes on the tank, causing noise and vibration. If this occurs refill the tank with the
and vibration. relevant product.
The augers make a
The noise is coming from the horizontal and vertical augers. This can be stopped by
squeaking noise when they
applying food-grade Vaseline to the areas shown in fig. 14 on p.41.
turn.
This warning appears when there is not enough product in the tank. If this occurs, the
The display shows the
product is moved to the front of the tank, which subsequently reduces the cooling rate; to
warning: "Low Mix Please
compensate the cooling system is switched off for 5 minutes. After this time the warning
Refill".
disappears and the cooling system switches back on.
• The product in the tank is colder than -8.5°C / 16.7°F;
The control panel flashes,
• The thermostat sensor has short-circuited.
showing the warning:
"Error:2,"
If this occurs the cooler switches off.
This symbol means that the force required by the gearmotor has reached pre-alarm
The control panel shows a
levels. In this condition the cooling system is switched off for 2 minutes, after which the
flashing "□" symbol and the
error resets and the cooling system comes back on. The pre-alarm level helps to protect
augers are moving.
the augers, decreasing the possibility of breakage of the mechanisms.
When the augers are stationary, this symbol means that the force required by the
The control panel shows a gearmotor has reached maximum levels. In this case, the cooling system and the augers
flashing "□" symbol and the
are switched off. After 10 minutes, the error will automatically reset and the cooling
augers have stopped. system and augers will be reactivated. Should this problem occur again, make sure that
there is no more than 4 liters of product in the tank or that the product is not too dense.
breakage could be at the top (square nut) or the bottom (inside the machine).
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Disconnect
the power cable
from the power
supply.
Disconnect
the power cable
from the power
supply.
Disconnect
the power cable
from the power
supply.
Disconnect
the power cable
from the power
supply.
Disconnect
the power cable
from the power
supply.
Refill the tank.
Contact technical
support for advice.
Contact technical
support for advice.