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The bottle support collar on your water dispenser is engineered with a special
anti-leak-proof system to prevent accidental loss of water, (flooding) as a result
of inadvertently installing a defective water bottle. Unfortunately, not all water
bottles are created equal. Almost all 3 and 5 gallon (12 &19L) water bottles are
recycled and handled extensively during cleaning, filling, and shipping. As a
result, they are very prone to developing hairline fractures and pinhole leaks that
are not always obvious to the end user until the time of installation.
IMPORTANT: Never knowingly install a defective water bottle on a water
dispenser. Return immediately for replacement.
If you are experiencing a leak, this simple test will allow you to determine
whether your water bottle or dispenser is the source of the problem.
1. Unplug the unit and remove the water bottle.
2. a) Remove the bottle support collar and check the water level inside the
reservoir – it should be at roughly three - quarters full.
b) Please add or drain a few glasses of water to achieve the required
fill level.
3. Closely monitor the water level inside the reservoir, (1-2 hours) if the
water level drops, immediately drain the remaining water from the unit and
call customer service at 1-866-253-0447. If the water level remains
constant it is the water bottle not the dispenser that is leaking. Please
contact your water supplier for a replacement bottle.
Please visit us at www.greenwaywt.com for water dispenser accessories and helpful use and care tips.
Dispensing Room and Cold Water
Place a glass under the spigot. For cold water, press the blue button until the desired amount of water is dispensed.
Before the Kettle Feature is activated, the red button dispenses room temperature water. To dispense room water, press
the red button downward until the desired amount of water is dispensed.
(For hot water, see Dispensing Hot Water).
Adjusting the Temperature (Cold water only)
By turning the thermostat at the back of the unit, the temperature can be adjusted.
Turn the dial clockwise between the high (cool) and low (colder) levels until the
desired temperature is reached. If the water dispenser is not dispensing water,
there could be a possible ice build up due to the thermostat being set too cold.
If this happens, unplug the dispenser overnight and then reset. Set thermostat to
high, slowly increasing based on your use and need for cold water.
Dispensing Hot Water
The Kettle Feature dispensing system on this unit is designed to save energy and money.
Conventional hot water dispensing systems operate 24/7 regardless of water usage. The
(on demand) Kettle Feature activates the hot water system "only" when the Kettle Feature (red)
button is activated delivering steaming hot water in less than 3 minutes.
To stop/cancel the Kettle Feature during a cycle, simply press the Kettle Feature button a second time and the red LED
light will stop flashing.
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Vent Tube
Water Level
TEMP
High
COLD WATER
Low
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