Configuration Options; Troubleshooting; Supported Credentials - Schlage MTB11 Instrucciones Para La Instalación

a Power the reader.
The reader will go through a power on sequence, ending with 3 green LED
flashes combined with 3 beeper tones.
b Add credentials to the access panel following the panel manufacturer's
instructions.
c Present a supported credential to operate the reader.
Default LED indicators:
• Short green blink indicates the credential was successfully read.
• Continuous red indicates the credential was not read successfully.
Problem
MTB reader is not powering up.
MTB reader fails to read credential.
Power on sequence ends in 3 red
blinks.
Access control panel does not
receive data from MTB reader.
MTB reader commissioning fails.
ENGAGE mobile app is not
connecting to MTB reader.
CSN, proximity, smart and Bluetooth mobile credentials are supported, and can be read by the MTB11. Visit us.allegion.com and select the products page for
additional information on the specific technologies supported.
Android operating systems should be version 6.0 or newer. Apple operating systems should be iOS 11.1 or newer.
OSDP Secure is recommended panel communication standard.
Access Control Performance Levels - Endurance Level IV, Standby Power Level I, Attack Level I, Line
Security Level I.
ULC-S319 Equipment Class I.
ULC-S319 compliance is no longer valid when any add-on, expansion, memory, or other module
manufactured or supplied by the manufacturer or manufacturer's representative is used. ULC-S319 Listed
PSU must be used for Canadian installations.
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Changes or modifications to this equipment not expressly approved by Schlage could void the user's
authority to operate the equipment.
Industry Canada Statement:
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. This Class A digital
apparatus complies with Canadian ICES-003.
Test/Set-up
Indication
No LED, no beeps.
Card type is not enabled.
Card type is not supported.
Mobile credential not in range.
System failure.
Incorrect wiring.
RS-485 not in sync.
Reader can only be commissioned
for the first 2 minutes after power on.
The reader was previously
commissioned.
The reader is still commissioned in
another site.
Reader is out of range.
Reader was reset manually with a
reset card.
a Configure the reader with the mobile application.
Download the ENGAGE mobile app and follow the in-app directions.
Card technologies
Mobile credential
* Not all configurations supported with all access control panels.
CE-000-012 (not included) is used for FDR.
b Reader can only be commissioned for the first 2 minutes after power on.
c Request custom configuration.
Contact your local Allegion sales representative or Allegion Customer Care at
1-877-671-7011 to request custom configuration cards.

Troubleshooting

Check power connections and check that the power source is ON.
Use ENGAGE mobile app or configuration cards to enable card type.
Acquire a supported credential.
Move device with mobile credential closer to the reader.
Contact Allegion Customer Care and follow the prompts for Product Support at
1-877-671-7011.
Ensure the MTB reader wiring is correct and matches the input standard the
panel is configured for.
Some RS-485 panels require the reader to complete sync. Follow the access
control panel manufacturer's procedures for triggering a synchronization
sequence if applicable.
Disconnect power from the reader, then apply power again.
Apply MTB reset card to the reader within 1 minute of power on, then
commission the reader.
Delete the reader from the other site it is commissioned in. Then apply the MTB
reset card within the first 1 minute of power on.
Get closer to the reader.
Delete the reader from ENGAGE and commission it again.

Supported Credentials

(Optional) Configuration

Configuration Options*

Beeper Standby LED state
Standby LED color Credential read LED
And more
Solution
© Allegion 2020
P519-095 Rev. 01/20-a