Ordering Information And Parts List; Ordering Information; Parts Return And Ordering Policy - Sunrise Medical DeVilbiss Serie Manual De Servicio

ORDERING INFORMATION

When ordering components, instruction guides, or service
manuals the following must be provided:
• Unit Catalog Number
• Unit Serial Number
• Part Number
• Quantity Required
DeVilbiss Concentrator Instruction Guide—part # A-515A
(English/Spanish/French)
DeVilbiss Concentrator Instruction Guide—part # SE-515A
(English/Spanish/French/German/Italian/Dutch)
DeVilbiss Concentrator Instruction Guide—part # P-515A
(English/Portuguese)
DeVilbiss 5 Liter Series Service Manual—part # LT-1917
(English)
DeVilbiss 5 Liter Series Service Manual—part # LT-1927
(English/Portuguese)
DeVilbiss 5 Liter Series Service Manual—part # LT-1928
(English/Spanish)
Orders may be placed by calling:
• Customer Service
• Warranty parts - U.S.A.
• Canada
• International Department

PARTS RETURN AND ORDERING POLICY

ALL DEFECTIVE COMPONENTS THAT ARE STILL UNDER
WARRANTY MUST BE RETURNED TO THE FACTORY IN
SOMERSET, PA WITHIN 30 DAYS AFTER SHIPMENT OF THE
LT-1928
O R D E R I N G I N F O R M A T I O N A N D P A R T S L I S T
800-333-4000
800-333-4000
905-660-2459
814-443-4881
NEW COMPONENTS. IF THE COMPONENTS ARE NOT
RECEIVED WITHIN THIS PERIOD, AN INVOICE WILL BE
ISSUED TO YOUR ACCOUNT.
REBUILT EXCHANGE PARTS PRICING IS AVAILABLE ONLY
WITH THE RETURN OF DEFECTIVE PARTS WITHIN 30
DAYS. COMPONENTS WILL THEN BE BILLED AT THE
REBUILT COST;THERE WILL BE A CHARGE FOR SHIPPING.
IF THE DEFECTIVE COMPONENT IS NOT RECEIVED
WITHIN 30 DAYS,THEN A NEW COMPONENT INVOICE
WILL BE ISSUED TO YOUR ACCOUNT. COMPONENTS
THAT ARE OUT OF WARRANTY AND NOT ON A
REBUILT/EXCHANGE PROGRAM DO NOT HAVE TO BE
RETURNED TO THE FACTORY.
Before returning parts or units to the factory, call the Sunrise
Medical Customer Service Department (800-333-4000)
(814-443-4881) to obtain a return authorization number.
Include in the package a note indicating the return authoriza-
tion number along with your company name, address, phone
number, and account number.The return authorization number
should also be written on the outside of the package.
To expedite your order for warranty or non-warranty parts, the
following information should be given to the representative:
• Catalog number
• Serial number
• Hour meter reading for each concentrator
• Account number
• Company name and address
• Description of problem
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