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Troubleshooting
EN
No light indicator.
No coffee, no water.
Coffee comes out very slowly.
No coffee, just water runs out (despite inserted capsule).
Coffee is not hot enough.
Capsule area is leaking (water in capsule container).
Any other blinking behavior not described in the troubleshooting.
All buttons blink simultaneously for 10 seconds and then machine switches off
automatically.
All 3 buttons blinking fast 3 times and then machine goes back in ready mode.
Descaling and cleaning alert blink.
Descaling alert blinks orange.
Descaling alert blinks orange and Espresso button illuminates white.
Descaling alert illuminates orange, beverage buttons are unavailable.
All coffee buttons and all milk recipe buttons flash alternatively.
Lever cannot be closed completely.
Quality of Milk froth is not up to standard.
I cannot enter Menu mode.
Milk dispensing doesn't start (clean alert illuminates orange).
Milk jug cannot be dismantled.
Sound when machine switches off.
In the event of accidental milk spillage, unplug the machine.
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- Check the mains, plug, voltage, and fuse. In case of problems, call the Nespresso Club.
- Water tank is empty. Fill water tank.
- Descale if necessary; see Descaling section.
- Flow speed depends on the coffee variety.
- Descale if necessary; see Descaling section.
- Make sure the capsule is not pinched in a wrong position.
- Make sure the capsule is not damaged.
- Call Nespresso Club or send appliance to repair.
- Preheat cup.
- Descale if necessary; see Descaling section.
- Position capsule correctly. If leakages occur, call the Nespresso Club.
- Send appliance to repair or call the Nespresso Club.
- Error alarm, machine needs repair. Send appliance to repair or call the Nespresso Club.
- Water tank is empty.
- Machine is in menu mode, press milk button for 3 seconds to exit menu mode or wait 30 seconds to exit automatically.
- Machine triggers descaling alert according beverages consumption usage. Descale machine.
- Machine is in descaling mode. Press Espresso button to start descaling process.
- Machine blocked due to scale level too high. Descale machine.
- Machine in overheat protection mode, wait until it returns to ready mode.
- Appliance will be blocked for approximately 10 minutes after emptying.
- Empty capsule container. Make sure that no capsule is blocked inside the capsule container.
- Use skimmed or semi-skimmed cow milk at refrigerator temperature (about 4° C / 39.2° F).
- Rinse after each milk preparation (see section "Hand Washing of Rapid Cappuccino System").
- Descale the machine.
- Do not use frozen milk.
- Ensure the air aspiration part is clean. Refer to the section "Hand washing of Rapid Cappuccino System".
- Be sure to remove the milk jug.
- Be sure to press milk button for 3 seconds.
- Remove descaling pipe.
- Is not possible to enter Menu mode while machine is heating up.
- Prepared more than 5 milk dispensing without any cleaning. Action: clean Rapid Cappuccino System.
- Overtime milk preparation. Action: clean Rapid Cappuccino System.
- Over 30 min from last milk preparation. Action: clean Rapid Cappuccino System.
- Press the button on the side of the milk jug to remove the parts.
- Refer to section "Assembling / Disassembling of Rapid Cappuccino System".
- This sound indicates that the machine is now off.
- Immediately clean thoroughly the machine.
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