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If you have any issues with your machine, check to see
whether these troubleshooting instructions solve the
issue. If the problem persists, contact us via our website
Symptom: My LEVO doesn't turn on.
Ensure that the power cord is plugged into a wall outlet.
In some cases, a household circuit may become
overloaded from the use of electrical appliances, causing
the outlet to stop supplying power. Try a different outlet
that you're sure works, then press and hold the Power
button for 3 seconds to turn on the unit.
Symptom: The reservoir was accidentally
overfilled and liquid seeped under the reservoir.
No worries! LEVO's heating mechanism and electronics
are protected. Immediately power off and unplug the
device. Then, while pressing the
reservoir up and out of the device and set aside. Use
diluted vinegar or your multipurpose cleaner of choice to
wipe away liquid from the inside of the device and run the
reservoir (plus stirrer and pod) through a normal cleaning
cycle in your dishwasher before putting back in place.
Don't be alarmed if a small amount of residue causes a
mild burning smell the next time the unit is used!
Symptom: I smell burned butter or oil.
It's likely that you spilled some liquid onto the heat plate.
This requires additional clean up below the reservoir. Fully
dispense any remaining oil or butter before pressing
to remove the reservoir and set aside. Taking care to wait
until unit is cooled, wipe the heat plate with the
multi-purpose cleaner of your choice and allow to dry
completely before re-placing your reservoir back inside.

Troubleshooting

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