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PROBLEM SOLVING
Note: Turn off the switch and unplug the electrical cord before servicing.
For additional information call 1-800-282-2886 or visit our website at www.eureka.com
Problem
Suction Motor will not start
Agitator Motor will not start
Cleaning solution and
water are not released
from the carpet nozzle
Cleaning solution and
water are not released
from the Upholstery/stair
nozzle
Does not pick up the
dispensed cleaning solution
and water from carpet
Does not clean the carpet
Minimal suction at the end
of the hose
Suction shuts off
prematurely
Automatic suction shut off
does not shut off
20
Cause
Electric plug
Suction motor power switch and/or agitator
motor power switch are not turned "ON"
Low water level in clean water tank
Clean water or detergent tank
incorrectly installed
Carpet nozzle area clogged
Low water level in clean water tank
Clean water or detergent tank
incorrectly installed
Clog in upholstery/stair nozzle
Hose adapter not fully installed
Suction nozzle not correctly installed
Recovery tank is full
Recovery tank is not fully installed
Clear suction cover is not fastened at the corners
Hose attachment cover is not completely closed
Improper cleaning solution used
Adjustable shampoo control lever in wrong
position
Agitator brush not installed correctly
Agitator brush not moving
Upholstery/stair nozzle is clogged
Hose adapter not fully installed
Suction nozzle not correctly installed
Excessive foam in the recovery tank
Improper cleaning solution used
Float may be binding in cage
Solution
• Push plug securely into outlet
• Try another outlet
• Check circuit breaker
• Make sure power switch is in "ON" position
• Check the water level in the clean water tank and refill
• Be sure clean water tank and detergent tank are both locked
securely in place
• Remove debris from the carpet nozzle area
• Check the water level in the clean water tank and refill
• Be sure clean water tank and detergent tank are both locked
securely in place
• Clear the Upholstery/stair nozzle of debris
• Press down firmly on hose adapter
• Make sure nozzle is fully engaged into adapter handle (see pg. 14)
• Empty the recovery tank and return to cleaner. Resume cleaning
• Make sure recovery tank is securely locked in position
• Check to see that the suction cover release tabs are fastened properly
• Press cover down firmly to snap closed
• Use genuine Eureka Carpet/Upholstery Cleaning solution
• Move lever upward to increase amount of detergent used
• Make sure agitator brush is fully snapped into place and is allowed
to move freely
• Make sure power switch is in right position for agitation.
• Remove any visible clogs from the nozzle that may restrict airflow.
• Press down firmly on the hose adapter
• Make sure nozzle is fully engaged into adapter handle (see pg. 14)
• Empty recovery tank, then flush with clean water
• Use genuine Eureka Carpet/Upholstery Cleaning solution
• Remove automatic suction shut off assembly from recovery tank and
remove any hair or debris. Check for free movement of float in cage.
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