TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
The burner will not
light using the ignitor
procedure (weak or no
spark being generated).
Low heat.
Excessive
flareups.
The burner will not
light with a match.
POSSIBLE CAUSE
1. The igniter electrode may
be covered with grease or
residue.
2. The igniter electrode may
have a loose or disconnected
wire.
3. Cracked or broken ignition
electrode.
4. Dead battery or faulty battery
connection.
1. I nsufficientgaspressureto
the unit.
1. Grease and/or residue build-
uponheattentsorinfirebox.
2. E xcessivedrippingoffator
marinade from food.
3. Cooking temperature too high.
1. Match not reaching burners
(when holding match
with hand).
2. Empty tank.
3. Poor connection between
valve regulator and LP
cylinder coupling.
4. Burner inlet blocked.
CORRECTIVE ACTION
1. Clean the ignitor electrode.
2. Check the connection and reconnect
any loose or disconnected wires.
3. Replace ignition electrode (see
Replacement Parts List).
4. Perform any of the following:
a. Replace battery.
b. Check to see if battery is inserted
correctly.
c. Check for any corrosion around
battery terminals.
d. Check wire.
1. C allaqualifiedserviceagencyto
check the gas supply pressure and
correct the pressure.
1. Clean the grill components.
2. Trim the fat from meat and use non-
oil based marinades.
3. Lower temperature accordingly.
1. Use match holder found in cabinet
door.
2. C heckfuellevelandrefilltankif
necessary.
3. Turn off grill knobs, close the LP
cylinder valve at top of cylinder
and check the connection between
the regulator valve and cylinder
coupling. Disconnect and reconnect,
if necessary.
4. Clean the burner inlet (venturi) and
burner as described by the Care and
Maintenance section in the manual.
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