Troubleshooting - Bose AM316835 Guía De Usario

Troubleshooting

If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact
information on the inside back cover for assistance in your area.
Problem
No audio/Intermittent
Sound is coming from only one
earpiece
Incoming call ring tone not heard
through headset
Excessive bass
Low volume/poor audio
Microphone is not picking-up sound
Phone not responding when Answer/
End button is pressed
Phone unexpectedly ends call
Ear tips falling off
Lost ear tip
Sound is muffled from earpiece
What to do
Make sure that the headset plug is securely connected to the headphone/headset jack (not
the line out jack).
Make sure you are using the correct mobile phone adapter and that it is securely connected.
Make sure your phone is set to pass the ring tone through to the headset. Check your phone
settings and make adjustments as needed.
Note: This feature may not be available on all phones.
Turn off any audio enhancement features on the audio source.
Turn off any "sound checker" or other audio signal altering features on the audio source.
• Make sure you are using the correct mobile phone adapter and that it is securely
connected.
• Make sure the microphone is not being blocked or covered
The microphone is located on the back of the Answer/End button (you may notice the
small opening for the microphone).
Make sure you are using the correct mobile phone adapter and that it is securely connected.
Note: Some phones may require you to press and hold the Answer/End button for a few
seconds to perform functions.
Some phones will end a call if the headset is unplugged during a call.
Make sure that the headset plug is securely connected to the headphone/headset jack.
Make sure the ear tips are securely attached to the housing.
Contact service representatives (on back page) to order replacements.
Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
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