Samsung Smart Home - Samsung RF22K938 Serie Manual Del Usuario

Troubleshooting

Samsung Smart Home

Symptom
Could not find
"Samsung Smart
Home" in the app
market.
The Samsung Smart
Home app fails to
operate.
The Samsung Smart
Home app is installed
but is not connected
to my refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but does
not run.
66 English
Untitled-4 66
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
• The Samsung Smart Home app is available on applicable
models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator's display is off, this
indicates that no network connection has been established
yet. In this case, use the Samsung Smart Home app to
connect and register your refrigerator to the access point
(AP) of your house.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the Samsung Smart Home app, or disconnect
and reconnect the router.
• Unplug the power cord of the refrigerator, and plug it again
after 1 minute.
Action
2016-01-14 11:41:16