Maintenance
UPS Internal Batteries and External Battery packs require minimal maintenance and should be kept dry at all times. Avoid
installation in locations with high heat and/or humidity. The UPS system's internal batteries and external battery packs should
be kept fully charged by being connected to an active compatible UPS system, not left in a depleted condition. Batteries left
in a discharged state will suffer a permanent loss of capacity.
Troubleshooting
There are fuse arrays inside the UPS internal battery system and external battery packs. If a heavy overload or short circuit is
encountered, a fuse will open (blow). An internal battery system or external battery pack with blown fuses will deliver no
output voltage at any load. A qualified technician must replace the fuses. Contact Tripp Lite Customer Support for additional
information.
Storage
UPS System: First, turn off your UPS by pressing the "OFF" switch to enter Bypass or Standby mode. Disconnect the power
cord from the wall outlet or shut off UPS mains circuit breaker. Then, disconnect all equipment to avoid battery drain. If you
plan on storing your UPS for an extended period of time, fully recharge the UPS batteries once every three months by
plugging the UPS into a live AC circuit or outlet and letting the UPS charge for 4-6 hours. If you leave your UPS batteries
discharged for an extended period, they may suffer permanent loss of capacity.
External Battery Pack: Disconnect your battery pack's power cable before storing. If you plan to store your battery pack for
an extended period, fully recharge its batteries every three months by connecting it to a UPS that is connected to AC input
for at least 12 hours.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site
Service Programs are also available from Tripp Lite. For more information on service, visit tripplite.com/support. Before
returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from
a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product Returns link. From here you can request a
Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your
unit's model and serial numbers, along with other general purchaser information. The RMA number, along with shipping
instructions, will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under warranty. Products shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on
the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the
product for service using an insured carrier to the address given to you when you request the RMA.
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