Troubleshooting - Twin-Star International ChimneyFree 32IIU300GRA Manual Del Usuario

TROUBLESHOOTING

Problem Root Cause
The thermostat sensor is
Display shows " "
broken or disconnected.
The thermostat sensor is
Display shows " "
broken.
Power cord gets warm. Normal operation.
Heater does not blow
Cool down cycle.
warm air.
No power, logs do not
No power to the unit
glow.
Logs glow, but no
Flame effect turned off
flame effect.
Downlights do not light. Downlight not turned on.
Heater does not blow Thermostat setting is
warm air. preventing heater from
turning on.
Flame effect works but
heater function does
not and the emberbed
The heater is disabled
flashes when the heater
button is pressed.
No batteries
Remote Control is not Poor Signal
working.
Distance
A1921
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Corrective Action
Unplug the fireplace, remove the back panel of the fireplace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem contact customer service for a replacement thermostat sensor.
Contact customer service for a replacement thermostat sensor.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be
sure the plug fits tight in the outlet. Heaters draw more current than small
appliances, overheating of the outlet may occur even if it has not occurred
with the use of other appliances. During use check frequently to determine
if your plug outlet or faceplate is HOT! If so, discontinue use of the heater
and have a qualified electrician check and/or replace the faulty outlet(s).
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air
will blow.
Check that unit is plugged into a standard 220-240V outlet. Press power
button several times, make sure power is set at "ON"position.
Press flame button several times.
Press the downlight button on the control panel to see if the downlight
comes on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
With the power on press and hold the POWER button on the control panel
for 10 second. Once re-enabled the emberbed lights will flash multiple
times.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter
to malfunction.
Operate the remote at a distance less than 6 m / 20 ft from the front of the
appliance; point the remote at the control panel.
6
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