Conergy SmartControl System Manual De Uso página 83

9 Help in the case of faults
Fault Possible cause
Communica- The Conergy SmartControl has es-
tion fault tablished a connection with the Con-
ergy server. Due to communications
problems the Conergy SmartControl
cuts off the connection and tries
again at a later time.
No power sup- A cable break can lead to interrup-
ply tion of the power supply.
No telephone (only applies to analogue connec-
connection tions)
Missing or interrupted telephone line
Communica- Your telephone connection has
tion fault "019x" anti-dialer protection. (0192)
numbers are needed by the Conergy
SmartControl for dialling in.
Communica- You have a telephone system with a
tion fault metering pulse. The Conergy
SmartControl does not function with
a metering pulse.
82
The Conergy SmartControl is not transmitting any data
Operating manual
Remedy
The fault will generally be recti-
fied with the next dial-in to the
internet, but can also occur due
to weather conditions (bad
weather).
| Examine the power supply of
the power supply unit for
cable breaks (kinked cable,
sloppy laying).
| Immediately replace defective
cables.
| Check the telephone line for
cable breaks and measure the
telephone voltage at the
Conergy SmartControl. The
voltage must be in a range
from 20 V to 60 V.
| Replace defective cables
immediately.
| Deactivate the "019x"
protection.
| If you do not want to / cannot
deactivate these, please
contact Conergy Service.
| Switch off the metering pulse.
Conergy SmartControl System