TROUBLESHOOTING
Grill will not light
▪
Is the LPG gas fuel tank valve turned off?
Turn the LPG gas fuel tank on.
▪
Is the grill properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
▪
Is there gas in the LPG gas fuel tank?
Check the gas level.
▪
Is the igniter working?
Check that the igniter battery is properly installed or check
to see if the battery needs to be replaced. See the
"Replacing the Igniter Battery" section.
Check to see if the grill will match-light. See "Manually
Lighting the Grill and side burner" in the "Outdoor Grill
Use" section.
Check for loose wire connections to the igniter or
electrodes.
Check to see if debris is blocking the electrodes. If a spark
occurs anywhere but the igniter tip, replace the igniter.
Burner flame will not stay lit
▪
Is the gas supply fully turned on?
Check that the LPG gas fuel tank valve is fully open.
▪
Is the gas supply in the LPG fuel gas tank low?
Check the gas level.
▪
Is the burner properly installed and in good condition?
Check that the burner is installed properly. Check for
defects in the burner.
Flame is noisy, low or erratic
▪
Is the gas supply fully turned on?
Check that the LPG gas fuel tank valve is fully open.
▪
Is the gas supply in the LPG fuel gas tank low?
Check the gas level.
▪
Does only one burner appear low?
Check and clean the burner ports if clogged or dirty. See
"General Cleaning" section.
▪
Is the gas supply hose bent or kinked?
Straighten the gas supply hose.
▪
Is the flame noisy or lifting away from the burner?
Burner may be getting too much air. Check the air shutter
adjustment, see "Check and Adjust Burners" section.
▪
Is the burner flame mostly yellow or orange?
Grill may be in an area that is too windy, or not receiving
enough air. Check the burner air inlets for obstructions.
Check the air shutter adjustment, see "Check and Adjust
the Burners" section.
Excessive flare-ups
▪
Is there excessive fat in the food being grilled?
Keep flame on low or turn one burner off.
Keep the hood up when grilling to avoid excessive flare-
ups.
Move food to the warming rack until flames subside.
To avoid damage to the grill, do not spray water on gas
flames.
Low Heat
LPG Gas:
For outdoor grills using a LPG gas fuel tank, slowly open the
tank valve.
NOTE: If flow limiting device activates, your grill may not light. If
your grill does light, the flames will be low and will not heat
properly.
1.
Turn tank valve and all control knobs off and wait 30
seconds.
2.
After shutting off the tank, very slowly open the tank valve
and wait 5 seconds before lighting.
3.
Light the burners one at a time. See "Lighting the Grill and
side burner" section.
ASSISTANCE
Before calling for assistance, please check "Troubleshooting." If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information
will help us to better respond to your request.
If you need replacement parts
If you have questions or need to order replacement parts,
contact Customer Service Center at 1-877-373-2301 or
1-909-718-1945.
Please direct all correspondence to:
Nexgrill Industries, Inc.
14050 Laurelwood PI, Chino, CA 91710
Please include a daytime phone number in your
correspondence.
Rotisserie Kit
Order Part Number 790-0007A
37
Accessories