1 YEAR WARRANTY
WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for a period of one year from date
of purchase, subject to the following conditions and limitations.
This electric fireplace must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration,
willful abuse, accident, or misuse of the product shall nullify this warranty. This warranty is non-transferrable, and is made to the original
owner, provided that the purchase was made through an authorized supplier of the manufacturer.This warranty is limited to the repair or
replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions
of use and service, after said defect is confirmed by the manufacturer's inspection. The manufacturer may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
WHAT IS NOT COVERED
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or
otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. Further, the manufacturer
will not be responsible for any incidental, indirect, or consequential damages, except as provided by law.
All other warranties - expressed or implied - with respect to the product, its components and accessories, or any obligations/liabilities on
the part of the manufacturer are hereby expressly excluded. The manufacturer neither assumes, nor authorizes any third party to assume,
on its behalf, any other liabilities with respect to the sale of this product. The warranties as outlined within this document do not apply to
nonmanufacturer accessories used in conjunction with the installation of this product.
This warranty does not cover the light bulb(s) included with the fireplace.
This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals; the
fireplace is subjected to prolonged periods of dampness or condensation; the fireplace is altered, willfully abused, damaged by accident, or
misused in any way.
Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
Our goods come with a guarantee that cannot be excluded under the Australian Consumer Law . You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage . You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure .
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF . PLEASE CONTACT CUSTOMER SERVICE AT:
1-877-447-4768 Monday to Friday from 8:30AM to 4:30PM (EST),
Web: www.ghpgroupinc.com
Email: customerservice@ghpgroupinc.com
Canada: 271 Massey Road, Guelph, Ontario, Canada, N1K 1B2
USA: 6440 W. Howard Street, Niles, Illinois U.S.A. 60714
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