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Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch off and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
Problem
Possible causes
Hair build-up on suction nozzle
Tool is not firmly placed against dog's
body
Area under dirty water tank has sand,
Reduced
hair, or debris
or no suction
Dirty tank full or not seated properly
Clog or build-up in hose
Loose hose connection
Solution or water tank is empty
Spray tip clogged
Loose hose connection
Reduced
spray or
Lost prime
not spraying
Water has not reached the recovery
tank
Dirty water tank gasket not in place or
damaged
Loose hose connection
Damage or torn hose
Leaking
Bathing tool solution cap not in place
Clean water tank cap is not securely
tightened
Water still remains bathing tool/hose
Outlet not working
No power to
unit
Fuse/breaker to outlet tripped
Dog still dirty
Difficult Odor (ie. skunk)
or smells
Shampoo not
Shampoo is designed to not be foamy
foaming
Not using a BISSELL® No-Rinse Dog
Shampoo
Shampoo is
Rinse/Shampoo switch not fully
not flowing
engaged
Lost prime
14
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Remedies
Clean as needed while washing dog
Firmly press tool against dog's body, and periodically let go of
spray trigger to allow for drying strokes
Remove dirty water tank and clean any sand or debris off inlet on
the base of the machine and the gasket on the bottom of dirty
water tank
Empty tank and replace, snapping top lid into place
Suction hot water up to clear hose
Ensure machine hose is locked in place into the bathing tool
Check and refill both water and bathing tool solution tanks
Rinse tool with warm water and use soft bristle brush on spray tips
Ensure machine hose is locked in place into the bathing tool. Hold
trigger until water comes out
Turn unit off; Refill the water tank (and shampoo tank if needed),
turn unit on and hold the trigger until spray resumes
Suction water up until it appears in the recovery tank
Place gasket in correctly (notched); If damaged, replace gasket
Ensure machine hose is locked in place into the bathing tool; Hold
trigger until water comes out
Have an authorized technician repair unit
Make sure the solution cap on the bathing tool is in place with a
gasket in the cap
Remove clean water tank, unscrew cap, then place cap back on
tank and tighten securely
Similar to a garden hose, water may remain in the hose after unit
is off
Test outlet with a small appliance like a cell phone charger, and
use another outlet if needed
Reset the breaker
Rewash with BISSELL® Odor & Skunk no-rinse shampoo or consult
a professional for very difficult odors
Continue using appropriate no rinse shampoo that is not foamy
Always use a BISSELL® No-Rinse Dog Shampoo
Make sure switch is securely selected to the desired function
Turn unit off; Refill the water tank (and shampoo tank if needed),
turn unit on and hold the trigger until spray resumes
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