Suggestions on Settlement of Problems
Before calling the service agency, you shall please check the list first. This
could save your time and money. This list includes the complaints arising from
the defaults occurring frequently and not arising from process and materials.
Some characteristics described herein will possibly not happen to your product.
The refrigerator does not work.
Is the plug properly inserted? >>> Insert the plug into the wall-type socket.
Is the fuse or main fuse of the socket for connection of the refrigerator blown»>
Check the fuse.
Condensate water appears on lateral wall of the refrigeration room
(multi-function area, refrigeration control and variable temperatura area).
The ambient temperature is very low; the refrigerator door is opened and closed
frequently; the ambient humidity is very high; foods containing liquids are
stored in open containers; the refrigerator door is not closed tightly; the
automatic thermosister is switched to a colder degree.
• Reduce the opening time of the refrigerator door, or lower the utilization
frequency.
• Use proper material to cover the foods in open containers.
• Use a piece of dry rag to wipe off condensate water, and check whether
condensate water appears again.
The compressor does not work.
lf the power supply is cut off or the plug is pulled out or insertad suddenly, the
pressure of cold media inside the refrigeration system of the refrigerator is not
balanced yet, so the protective heat of the compressor will be blown out, and
the refrigerator will start running around 6 minutes later. After expiration of the
said time, if the refrigerator still does not start, please call the service agency.
• The refrigerator is in defrosting circulation. This is normal for auto-defrosting
refrigerator. Please execute defrosting circulation periodically.
• The plug of this refrigerator is not inserted into the socket. Make sure that the
plug is properly insertad into the socket.
• Is the temperature adjusted correctly?
• Power supply is possibly cut off.
The refrigerator operates frequently or operates for relatively long time.
Maybe this refrigerator is wider than your previous refrigerator. lt is normal, since a
relatively big refrigerator needs to work for a relatively long time.
The ambient temperature is probably very high. This is very normal.
The refrigerator plug might be newly inserted, or new foods are loaded into the
refrigerator. lt possibly takes several more hours for this refrigerator to realize
complete refrigeration.
lt is possibly that plentiful hot foods are placed inside the refrigerator recently. Hot
foods will make the refrigerator to operate for a relatively long time, until it reaches a
safe storage temperature.
lt is possibly that the refrigerator door is opened frequently, or is not closed tightly for
a long time. The hot air entering into the refrigerator will make the refrigerator work
for a relatively long time. Please reduce the frequency of opening the refrigerator door. The
door of the refrigeration chamber or the freezing chamber is not closed tightly.
Please check whether the door is closed firmly.
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