Troubleshooting
Problem
The appliance does not turn on
Weak suction
Brush roller tangled
indicator blinking
Voice prompt:
1. Please clean the
brush roller
2. Please install the
brush roller correctly
WiFi indicator is off
CWT empty indicator
blinking
Voice prompt:
Clean Water Tank
empty, please refill
water and cleaning
solution
All lights off in
operation
Battery level indicator
blinking
Voice prompt:
Low battery, please
charge
LED loop illuminates
red
Voice prompt:
Please begin self-
cleaning cycle
Self-cleaning icon
blinking
Power indicator
blinking
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
Auto protection for overheating Restart after cooling down
The appliance has no power
The dry filter is not installed, or
the dry filter is dirty
Suction mouth is blocked
1. The brush roller is blocked
2. The brush roller is not
installed
WiFi is not connected
CWT is empty
Battery overheat or malfunction
Low battery
Dirt sensor malfunction or
blocked
Brush roller is dirty
Motor malfunction
20
Solution
Charge the appliance
Install the dry filter or clean and
allow it to dry completely
Pull up the brush roller and
remove blockages
1. Remove blockages
2. Install brush roller correctly
Follow the in-app guide to
connect to WiFi
Refill CWT
Cool the appliance down and
restart
Charge the appliance, or restart
Remove blockages, clean the
debris channel, or restart
Start self-cleaning
Contact Customer Service