Troubleshooting; Warranty & Tech Support - Ketra D3 Serie Guia De Instalacion

Troubleshooting

For KetraNet jobs, the D3 uses built-in tests to check wiring and wireless connectivity. These tests run each time the
D3 turns on, and may take several minutes.
Note: The D3 will NOT run these tests while provisioned to a Design Studio installation.
If the D3 finds a problem, it will let you know by emitting a corresponding color or, if no emitter is
connected, by flashing the indicator lights on its power supply.
D I AG N O S T I C C O LO R S (R EQ U I R E S E M I T T E R)
The D3 will emit a color to tell you the type of problem.
Color
Red
Magenta
Yellow
Note: Magenta can indicate success or failure. It indicates success if there are no other powered-on Ketra devices
within 50 ft (15.2 m); otherwise, it indicates a problem.
Warranty & Tech Support
Limited warranty terms can be found at:
www.ketra.com/warranty
For questions and technical support please contact:
(844) 588-6445
ketrasupport@lutron.com
6231 E. Stassney Ln.
Bldg. 13, Suite 400
Austin, TX 78744
P/N 3662708 Rev A
Condition
Invalid input voltage on the
power line
Poor wireless connectivity
Fair wireless connectivity
www.ketra.com
512.872.4349
Correction
Ensure that input voltage matches the expected
voltage for the D3's model.
Ensure that the D3 is not in a metal enclosure and
that there are no significant obstructions between
the D3 and other Ketra devices.
Note: In some circumstances, magenta is expected.
See the note below the table.
Ensure that the D3 is not in a metal enclosure and
that there are no significant obstructions between
the D3 and other Ketra devices.
Ketra and KetraNet are trademarks or
registered trademarks of Lutron Ketra LLC,
in the US and/or other countries.
LVS is a registered trademark of LVS, LLC
in the US and/or other countries.