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TECHNICAL INFORMATION
Troubleshooting
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps. If you
are unable to resolve the issue after checking the following items, please call the Service Center at
888-542-3355, Mon–Fri, 9am–5pm PST, or email us at support@brondell.com.
Check before continuing:
•
Make sure the Swash is connected to power and that the outlet is working properly.
•
Make sure you check & test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
•
Make sure the main water supply valve is open.
•
Make sure the seat is not in Standard or High-Efficiency Eco Mode.
•
Confirm there are no leaks from hoses or water supply.
•
Make sure Mesh Filter is clean and free of build up or debris (see maintenance section on page 21).
After checking items above, refer to the following troubleshooting chart for additional solutions.
Problem
The bidet seat
is not working
Product shuts off
during use
Nozzle does not
function properly
22
Possible Cause(s)
1. Bidet not plugged in
2. Water supply valve not
opened fully
3. No power to Swash
4. The incoming water is
too hot
5. Not activating Seat Sensor
1. Washing time exceeded
the cycle time
2. Power failure
3. Not activating Seat Sensor
1. Nozzle is dirty
2. Clogged filter
3. Water pressure is too low
4. External bidet filter
Solution(s)
1. Make sure the bidet is plugged in.
2. Check that the water supply valve at the wall is
fully open.
3. Check and reset GFCI outlet.
4. Ensure that the bidet seat is connected to the cold
water supply.
5a. Adjust sitting position to fully cover the Seat Sensor.
5b. Override the Seat Sensor (see page 17).
1. The wash cycles run for two minutes. Press the wash
button after the wash has finished to continue the
wash cycle.
2. Check and reset GFCI outlet.
3a. Adjust sitting position to fully cover the Seat Sensor.
3b. Override the Seat Sensor (see page 17).
1. Clean the nozzle (see page 20).
2. Remove, clean, and reinstall mesh filter (see page 21).
3. Check water supply valve at wall is
fully open.
4. If you have an external bidet filter, check and replace
if necessary.
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