21.2 Common Problems in the Device and Corresponding
Solutions
Problem
The device does
not work when it is
turned on
The
device
is
working, but the
pressure inside the
mask differs from
the set treatment
pressure
The
device
produces very low
pressures
After the device is
turned
on,
the
screen
displays
intermittently,
or
displays nothing at
all
The device is in
standby, and will
not start
E-20A-H-O / E-20AJ-H-O User Manual V2.3
Possible Cause
The Auto On / Off feature is
enabled
Power
is
not
connected
properly
There is no voltage
Cannot find any cause
The tube is not connected
properly
There may be holes in the
mask or pressure sensing
tube
It is a faulty device
The air inlet of the device
may be blocked
The treatment pressure has
been changed accidentally
When the Ramp feature is
enabled, it takes some time
for the initial pressure to rise
to the treatment pressure.
This is normal
The operating system of the
device
needs
to
readjusted or restarted
The operating system of the
device
needs
to
readjusted or restarted
30 / 36
Solution (s)
Take a few deep breaths with the
mask on, and the device will start
automatically
Ensure that the power cord, power
adapter,
and
the
connected properly
Check whether a power outage
occurs by turning on a light or
other means. If you are sure the
fuse in the device is broken,
contact your equipment supplier
for repair
Contact your equipment supplier
Reconnect the tube properly
Contact your equipment supplier
Contact your equipment supplier
Replace the air filter (see 15.6
Replacing the Air Filter), and clean
the air inlet. Make sure the air inlet
is unblocked
Contact your physician
If necessary, disable the Ramp
feature, or set the ramp time
shorter
Unplug the power cord of the
be
device, and re-plug it 20 seconds
later
Unplug the power cord of the
be
device, and re-plug it 20 seconds
later
device
are