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Troubleshooting
If you run into any problems using your
camcorder, follow the steps below.
Check the list (p. 76 to 79), and
inspect your camcorder.
Disconnect the power source, attach
the power source again after about 1
minute, and turn the camcorder on.
Press RESET (p. 14) using a pointed
object, and turn the camcorder
on. If you press RESET, all settings,
including the clock setting, are reset.
Contact your Sony dealer or local
authorized Sony service facility.
Your camcorder may be required to initialize or
change the current internal recording medium
of your camcorder, depending on the problem.
In the event of this, the data stored on the
internal memory will be deleted. Be sure to
save the data on the internal memory on other
media (backup) before sending your camcorder
for repair. We will not compensate you for any
loss of internal memory data.
During repair, we may check a minimum
amount of data stored on the internal memory
in order to investigate the problem. However,
your Sony dealer will neither copy nor retain
your data.
See the "Handycam" User Guide (p. 9) for
details on the symptoms of your camcorder, and
"PlayMemories Home" Help Guide (p. 63) on
connecting your camcorder to a computer.
US
The power does not turn on.
Attach a charged battery pack to the
camcorder (p. 19).
The plug of the AC Adaptor has been
disconnected from the wall outlet (wall
socket). Connect it to the wall outlet (wall
socket) (p. 21).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to
be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
If the functions still do not work, press RESET
(p. 14) using a pointed object. (If you press
RESET, all settings, including the clock setting,
are reset.)
The temperature of your camcorder is
extremely high. Turn off your camcorder and
leave it for a while in a cool place.
The temperature of your camcorder is
extremely low. Leave your camcorder with
the power of your camcorder on. If your
camcorder still does not work, turn off your
camcorder and take it to a warm place. Leave
the camcorder there for a while, then turn on
your camcorder.
The camcorder gets warm.
Your camcorder may become warm during
operation. This is not a malfunction.
The power abruptly turns off.
Use the AC Adaptor (p. 21).
In the default setting, when about 2 minutes
have elapsed while you do not operate your
camcorder, the camcorder automatically turns
off. Change the setting of [Eco Mode] (p. 75),
or turn on the power again.
Charge the battery pack (p. 19).
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