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Troubleshooting Guide
Problem
Possible Cause
Vehicle does not run
Battery low on power
Thermal fuse has tripped
Battery connector or wires
are loose
Battery is dead
Electrical system is
damaged
Motor is damaged
Vehicle does not
Battery is undercharged
run very long
Battery is old
Vehicle runs
Battery low on power
sluggishly
Battery is old
Vehicle is overloaded
Vehicle is being used in
harsh conditions
Vehicle needs a
Poor contact of wires or
push to go forward
connectors
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Solution
Recharge battery.
Reset fuse, see <Fuse>
Check that the battery connectors are
firmly plugged into each other. If wires
are loose around the motor, contact our
customer service please.
Replace battery, contact our customer
service please.
Contact our customer service please.
Contact our customer service please.
Check that the battery connectors are
firmly plugged into each other when
recharging
Replace battery, contact our customer
service please.
Recharge battery, contact our customer
service please.
Replace battery, contact our customer
service please.
Reduce weight on vehicle.
Avoid using vehicle in harsh conditions,
see <Safety>.
Check that the battery connectors are
firmly plugged into each other. If wires
are loose around the motor, contact our
customer service please.
"Dead Spot" on motor
Difficult shifting from
Attempting to shift while the
forward to reverse or
vehicle is moving
vice-versa
Loud grinding or
Motor or gears are damaged Contact our customer service please.
clicking noises
coming from motor
or gear box
Battery will not
Battery connector or adapter
recharge
connector is loose
Charger not plugged in
Charger is not working
Charger feels warm
This is normal and not a
when recharging
cause for concern
Completely read through this manual and the troubleshooting guide table before calling. If you
still need help resolving the problem, contact our customer service please.
A dead spot means the electric power is
not being delivered to the terminal
connection and the vehicle needs repair.
Contact our customer service please.
Completely stop the vehicle and shift,
see <Use your new ride-on>
Check that the battery connectors are
firmly plugged into each other.
Check that the battery charger is
plugged into a working wall outlet.
Contact our customer service please.
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