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Troubleshooting
For more troubleshooting, consult the OLF Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting
Problem
Fireplace does not turn on with
the manual touch controls
Fireplace does not respond
to commands given from the
remote control
Heater is on, but there is no heat
Circuit breaker trips or fuse
blows when unit is turned on
The flame effect is not uniform
across all modules
Heat does not turn on
24
Display
N/A
No incoming power.
Hidden touch controls error.
CD40
The batteries in the remote
N/A
control are dead or installed
incorrectly.
Blue
The Flame Connect app is open
on a mobile device.
LED
Normal operation — There is a
30-second delay before heater
-ON-
starts.
N/A
Improper circuit current rating.
Normal operation; a slight
variation in the thickness and
height of the flame effect from
one module to the other is
expected.
N/A
Normal operation upon startup.
Transducer is not operating
optimally.
Heater is disabled.
CD52
Heater has been permanently
CD43
disabled.
Ambient temperature NTC error
CD20
Onboard NTC error
CD23
Main PCB overheat detected
CD33
Heater fan error
CD34
Cause
Ensure the power switch is on.
Ensure unit is wired correctly.
Check main disconnect panel.
See service manual.
Replace remote control batteries
Ensure batteries are installed with
+ facing up.
Close the Flame Connect app on
all mobile devices to enable use of
the remote control.
No action required.
Install unit on a dedicated
minimum 15 amp circuit.
No action required.
Allow the unit to warm up for 10 to
15 minutes for the height of flame
effect to stabilize.
Clean module components,
including transducer.
If problem persists, replace
transducer.
Press and hold
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
If installation with heat is desired,
reinstall jumper wire on main
board if available or purchase new
main board.
See service manual.
Turn unit off from power switch.
Check for heater exhaust
blockage. Allow the unit to cool
for 30 minutes.
If error persists, see service
manual.
Turn unit off from power switch.
Allow the unit to cool for 30
minutes.
If error persists, see service
manual.
See service manual.
Solution
and
at the
www.dimplex.com
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