If any error lights are illuminated or flashing on your Shark ION™ Robot, see the error code
chart below:
ERROR CODE
ALL LED LIGHTS are off
CLEAN (RED) + ! flashing together
CLEAN (RED) flashing
MAX flashing
DOCK flashing
CLEAN (RED) + DOCK flashing together
CLEAN (RED) + MAX flashing together
MAX + ! flashing together
CLEAN (RED) + MAX + ! flashing together
DOCK + MAX + ! flashing together
DOCK + ! flashing together
CLEAN (BLUE) + MAX + ! flashing together
CLEAN + DOCK + MAX + ! flashing together
CLEAN + DOCK + MAX flashing together
For all other issues, please call Customer Service at 1-800-798-7398.
MAINTENANCE
TROUBLESHOOTING
The robot is in Sleep Mode, the power switch is turned off (O) or there
is no charge remaining. Turn the power switch ON (I). Press any button
to ensure robot is not in Sleep Mode. If all indicator lights remain off,
there is no charge. Place the robot on the dock, leaving a half-inch space
between the front of the robot and the face of the dock. When the robot
is docked correctly and begins to charge, it will beep and the charge
indicator lights will cycle.
Suction motor failure. Remove blockages and clean filters. Remove dust
bin and make sure nothing is blocking suction.
Robot may be stuck on an obstacle. Move robot to a new location on a
level surface.
Robot may be stuck on an obstacle. Move robot to a new location on a
level surface.
Front bumper may be jammed. Check bumper.
Your robot's BotBoundary® sensors are reporting an error. Please
contact Customer Service at 1-800-798-7398.
Cliff sensors are reporting an error.
Wipe cliff sensors with a clean cloth.
Robot cannot start due to an error. Turn off the power switch on the side
of the robot, wait five seconds, then turn power back on. Ensure your
robot is on a level surface with no obstructions.
The dust bin has been removed and needs to be reinserted.
A side brush is stuck. Remove debris from side brushes.
A drive wheel is stuck. Remove debris from wheel.
Blockage in brushroll. Remove obstruction.
Make sure you are using the dock that came with your robot.
The robot is caught in a tight space or on an obstacle.
There is something stuck in the robot's front bumper.
Clean any obstructions or debris from the bumper. Gently push the
bumper up and down and back and forth, making sure it moves smoothly.
The robot's wheels might be stuck, or something might be caught in them.
Check the wheels for obstructions and remove anything that might be
stuck or wrapped around the wheels.
Press down on the wheels, then let them spring back into place.
Rotate wheels back and forth.
Robot is in Find My Robot mode. You can deactivate this mode in the app.
SOLUTION
s h a r kc l e a n . c o m