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Troubleshooting Guide
If your unit exhibits a problem, try the following before seeking service:
No Power
• Press the
/
• Connect the unit to AC power to recharge the battery.
• Ensure the AC adapter is securely connected.
• Try connecting the unit to a different outlet.
• The normal function of the product may be disturbed by strong Electro-Magnetic
Interference. If so, simply restart the product to resume normal operation by following
the instruction manual. In case the function could not resume, please use the product in
another location.
No Sound – General
• Raise the volume by adjusting the MUSIC VOL/MIC VOL control.
• Correct function was not selected; select the correct function.
• If using an external device, increase its volume.
No Sound – If connected to a TV
• Ensure the correct mode (SingCast) is selected on the unit.
• Note that Bluetooth music audio and singing performance cannot be output to the TV.
• Check the TV volume and unmute if necessary.
• Select the correct source (usually HDMI) on the TV's menu.
No sound from the microphone
• Replace the batteries in the wireless microphone.
• Set the mic's ON/OFF switch to the ON position.
• Adjust the MUSIC VOLUME/MIC VOLUME control to an appropriate level.
• Note that the microphone input cannot be output to the TV.
Bluetooth device pairing or connection issues
• Turn off other Bluetooth devices to prevent accidental pairing.
• Activate the Bluetooth function on your device (refer to page E15) or refer to the
Bluetooth device user's manual.
• Press and hold the
Music not available on the unit after successful Bluetooth connection
• Ensure your Bluetooth device supports the A2DP Bluetooth profile.
• Increase the volume or unmute the external Bluetooth device.
Failed to connect to the Wi-Fi network
• Make sure the unit is within the Wi-Fi signal range.
• Verify that you have entered the correct password.
• Confirm that the mobile device and unit are connected to the same Wi-Fi network.
• Note that WPA3 security settings may cause connection issues. Consider switching to
WPA2 or lower security, or seek further assistance.
button to turn on the power.
button to restart pairing mode.
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