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Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Fan/Light does not
operate when either
button is pressed
Fan does not operate
when fan + or – buttonsor
MEMORY/OFF button is
pressed
Loud or abnormal airflow
noise
Fan fails to circulate
air or moves air slower
than normal and/or fan is
making loud or abnormal
airflow noise
The hood controls are not
operating correctly
Hood does not appear
to operate when the
MEMORY/OFF button
is pressed. All collars
around the push buttons
are illuminated.
Fan turned on by itself
and is in MED setting.
The fan setting can be
adjusted but not to OFF.
A collar around a push
button is not illuminating
when pressed.
Two or more collars
around the push buttons
are not illuminating when
pressed.
Sequential presses of the
LIGHT or FAN buttons will
change the setting from
lowest setting to OFF,
tohighest setting, to OFF,
to the lowest setting.
49-7000198 Rev. 0
Possible Cause
A house fuse may be blown or a
circuit breaker tripped.
The blower connector is loose
or not plugged into its mating
connector.
Wrong duct size used in
installation.
Obstructions in duct work.
Damper blade on wall or roof cap
may not be open.
Metal grease filter and charcoal
filter (if present) may be dirty.
Insufficient makeup (replacement)
air
Control logic confused.
The memory feature of this hood
has not been set. This is normal.
The heat sensor is activated.
Push button may be stuck.
Two or more push buttons may be
stuck.
This is normal. It is a feature of
the hood that the LIGHT and FAN
buttons will cycle around through
the settings so that you can easily
set the controls to your desired
setting.
What To Do
Replace fuse or reset circuit breaker.
Disconnect power to the unit. Remove the filters and look
up at the blower. If the blower connector plug is loose or
you see the connector dangling, the installer failed to plug
it in securely. See the Installation Instructions for the plug
location and how to plug in the connector.
Using smaller duct pipe will cause improper venting. GE
Appliances service technicians cannot correct this issue if
installed improperly.
Make sure nothing is blocking the vent. Make sureflip over
and will not fully open when this happens. Adjust to original
position.
Make sure damper swings freely. Damper blades may flip over
and will not fully open when this happens. Adjust to original
position.
Clean the metal grease filter and replace charcoal filter (if
present). See Care and Cleaning of the Vent Hood.
Sufficient makeup (replacement) air is required for
exhausting appliances to operate to rating. Check with local
building codes, which may require or strongly advise the
use of makeup air. Visit GEAppliances.com for available
makeup air solutions.
Disconnect power to the hood by resetting the circuit
breaker. Wait 30 seconds to allow controls to reset.
Adjust the Fan and Light settings to your preference.
This is normal when temperatures below the hood are
exceeding the heat sensor limits. Remove the heat source
under the hood or wait until the hood cools to appropriate
levels. The hood will automatically turn itself off or return
to its original setting once the heat sensor detects the
temperature has reached a safe condition.
Check affected push button and ensure that it is not stuck.
Call for service if problem persists.
Check affected push buttons and ensure that they are not
stuck. Call for service if problem persists.
No action required.
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