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Troubleshooting
NOTE: Refer to the KOHLER Konnect ® App for settings and programming.
This troubleshooting guide is for general aid only. For service and installation issues
or concerns, refer to the "Customer Support" section for contact information for your
region.
Symptoms
1. The digital
control is not
lit.
2. The digital
control is lit,
but the
system will
not turn ON.
Kohler Co.
Probable Cause
A. The valve is not plugged
into the electrical outlet.
B. The digital control cable
connections may be loose
or disconnected.
C. The circuit breaker has
tripped.
D. The valve may require
resetting.
E. If none of the
recommended actions for
the above issues correct
the symptom, the digital
control or valve requires
servicing.
A. The digital control cable
connections may be loose.
B. The digital control cable
is damaged.
C. The valve may require
resetting.
D. If none of the
recommended actions for
the above issues correct
the symptom, the digital
control or valve requires
servicing.
Recommended Action
A. Plug the valve into an
electrical outlet.
B. Check all digital control
cable connections.
C. Reset the circuit breaker.
D. Disconnect and reconnect
the valve power supply
from the electrical outlet.
E. Contact the KOHLER
Customer Care Center.
A. Check all digital control
cable connections.
B. Replace the digital control
cable.
C. Disconnect and reconnect
the valve power supply
from the electrical outlet.
D. Contact the KOHLER
Customer Care Center.
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1458701-2-D
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