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TROUBLESHOOTING
What to do if...
The appliance is not
working.
There is water in the defrost
pan.
The edges of the appliance
cabinet, which come in
contact with the door seal,
are warm to the touch.
The light does not work.
The motor seems to run too
much.
The appliance temperature
is too high.
The doors do not open and
close properly.
ALARM TABLE
Alarm type
Door open alarm.
Door open alarm.
Malfunction.
* Available only on certain models
Policies, standard documentation, ordering of spare parts and additional product information can be
found by:
•
Visiting our website
•
Using QR Code
•
Alternatively,
contacting our After-sales Service, please state the codes provided on your product's identification plate.
The model information can be retrieved using the QR-Code indicated on the energy label. The label also includes
the model identifier that can be used to consult the https://eprel.ec.europa.eu database portal.
Possible reasons
There may be an appliance power
supply problem.
This is normal in hot, damp weather. The
pan can even be half full.
This is not a defect. This is normal in hot
weather and when the compressor is
running.
The light may need replacing.
The appliance may be in On/ Stand-by
model.
Motor running time depends on
different things: number of door
openings, amount of food stored,
temperature of the room, setting of the
temperature controls.
There could be various causes (see
"Solutions").
There could be various causes (see
"Solutions").
Signal
Refrigerator Light blinks.
Refrigerator Light OFF.
Any temperature indicators
blinks.
docs .
hotpoint
. eu
contact our After-sales Service
Solutions
•
Check if power cable plugged into a live socket with the proper
voltage.
•
Check if the protection devices and fuses of the electrical system
in your home
•
Make sure the appliance is level so that the water does not
overflow.
•
Make sure if the protection devices and fuses of the electrical
system in your home work well.
•
Check if the power cable is plugged into a live socket with the
proper voltage
•
In case the LEDs are broken the user must call the Service for
exchange of the same type available only at our Aftersales Service
Centers or authorized dealers.
•
Make sure that the appliance controls are correctly set.
•
Check if there is not a large amount of food been added to the
appliance.
•
Check that the door is not opened too often.
•
Check that the door close properly.
•
Make sure that the condenser (back the appliance) is free of dust
and fluff.
•
Make sure that the door properly closed.
•
Make sure that the door seals properly fitted.
•
On hot days or if the room is warm, the motor naturally runs
longer.
•
If the appliance door has been left open for a while or if large
amounts of food have been stored, the motor will run longer in
order to cool down the interior of the appliance.
•
Check that food packages are not blocking the door.
•
Check that the internal parts or automatic ice maker are not out of
position.
•
Check that the door seals are not dirty or sticky.
•
Ensure the appliance is level.
Cause
The door has remained open for
more than 3 minutes.
The door has remained open for
more than 4 minutes.
Product malfunction.
and
parts - selfservice . whirlpool . com
(See phone number in the warranty booklet). When
Cure
Close the door.
Close the door.
Contact the After-sales Service.
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