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Warranty terms
7 Warranty terms
As the buyer of an Exquisit appliance, you are entitled to the statutory warranty under
the purchase contract with your dealer. In addition, we grant you a warranty on the
following terms:
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, After Sales Service will fix defects in the appliance
free of charge, on condition that the appliance is accessible for repairs without any great
effort. During the following 18 months, the buyer is obliged to prove that the defect
already existed at the time of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several
households, the warranty period is 12 months from the date of purchase (proof of
purchase must be presented). During the first 6 months, After Sales Service will fix
defects in the appliance free of charge, on condition that the appliance is accessible for
repairs without any great effort. During the following 6 months, the buyer is obliged to
prove that the defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance
or for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are
demonstrably attributable to poor workmanship or material flaws. Replaced parts become
our property.
The warranty does not cover:
Normal wear and tear, intentional or negligent damage, damage caused by non-
compliance with the operating instructions, improper set-up or installation or by
connection to incorrect mains voltage, damage due to chemical or electrothermal effects
or due to other abnormal environmental conditions, glass, paint or enamel damage and
possible colour differences as well as defective bulbs.
Defects in the appliance resulting from transport damage are also not covered. We are
also not obliged to perform defect remedies, if – without our express written
authorisation – work is carried out on the Exquisit appliance by unauthorised persons or
third-party parts have been used. This limitation shall not apply to faultless work carried
out by a qualified person using our original parts to adapt the appliance to the technical
safety regulations of another EU member state.
Scope
Our warranty applies to appliances purchased and in operation in the Federal Republic of
Germany or Austria.
In the case of complaints about defective appliances, the sender's and recipient's
addresses must be in the Federal Republic of Germany or Austria.
For appliances purchased and operated in other European countries, the warranty
conditions of the seller apply.
For repairs outside the warranty period:
If an appliance is repaired, the repair invoices are payable immediately without
•
deduction.
If an appliance is inspected or a started repair is not completed, flat-rate
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travelling expenses and labour costs will be invoiced.
Advice from our After Sales Service centre is free of charge (see chapter "After
•
Sales Service").
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-
Holzbüttgen
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