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TECHNICAL INFORMATION
Warranty
Brondell products are backed by some of the most comprehensive warranties in the industry. Brondell warrants that all
products (excluding consumable items) shall be free from defects in material and workmanship under normal use and
service.
T66-EW Residential 3-Year Limited Warranty
• 100% Coverage of all parts and labor for the entire product (excluding consumable filters) for the first year from original
date of purchase
• 75% Coverage of all parts and labor for the entire product (excluding consumable filters) for the second year from original
date of purchase
• 50% Coverage of all parts and labor for the entire product (excluding consumable filters) for the third year from original
date of purchase
T66-EW Commercial Warranty
The warranty period is 1 year from original purchase date for all Brondell products. Warranties may not apply to products
that are used for heavy commercial, hospital, or other high-use non-residential applications.
Exclusions and Limitations
1. BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This warranty is
extended only to the ORIGINAL PURCHASER.
2. BRONDELL's obligations under this warranty are limited to repairs or replacement, at BRONDELL's option, of products
or parts found to be defective, provided that such products were properly installed and used in accordance with
instructions. BRONDELL reserves the right to make such inspections as may be necessary to determine the cause of the
defect. BRONDELL will not charge for labor or parts in connection with warranty repairs for the first year from date of
purchase on all products except those that may be subject to commercial use limitations.
3. BRONDELL is not responsible for the cost of removal, return (shipping) and/or re-installation of products. This warranty
does NOT apply to:
• Damage or loss which occurs during shipment.
• Damage or loss sustained through any natural or man-made causes beyond the control of BRONDELL, including but not
limited to fire, earthquake, floods, etc.
• Damage or loss resulting from sediments or foreign matter contained in a water system.
• Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous
environment.
• Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance
including damage caused by chlorine or chlorine-related products.
• Damage or loss resulting from electrical surges, electrical outages, lightning strikes, or other acts which are not the
fault of Brondell, or which the product is not specified to tolerate.
4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BRONDELL SHALL NOT
BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL
DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR
REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE
EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE
LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
How to Obtain Service
To initiate a Brondell Warranty Claim, please visit Brondell.com/Support and complete our online Support Request form
or call our Customer Support team for assistance at 1-888-542-3355, Mon – Fri, 8am – 2pm PST. Our dedicated Customer
Support specialists will work with you to troubleshoot the issue, and depending on the results, will provide you with a Return
Merchandise Authorization (RMA) number and a pre-paid shipping label, if applicable, for you to ship your Brondell product
to our Service Center.
When returning your item to our Service Center, please ensure to include the RMA number and a copy of the original receipt
as proof of purchase for proper identification and processing.
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