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3. The following are excluded from our warranty
services:
– Damage to the product which was caused by
non-observance of the assembly instructions, im-
proper installation, non-observance of the operat-
ing instructions (e.g. connection to an incorrect
mains voltage or type of current) or the mainte-
nance and safety regulations or use of the prod-
uct in unsuitable environmental conditions as well
as by insufficient care and maintenance.
– Damage to the product caused by misuse or im-
proper application (such as overloading the
product or using non-approved tools and acces-
sories), penetration of foreign bodies into the
product (such as sand, stones or dust), trans-
port damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product
which is due to intentional, normal (operational)
or other natural wear as well as damage and/or
wearing of wear parts.
– Defects in the product which have been caused
by the use of accessories, expansions or spare
parts that are not original parts or are not used
as intended.
– Products on which changes or modifications
have been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty
claims must be made immediately after becoming
aware of them. The assertion of warranty claims af-
ter expiry of the warranty period is excluded. The
repair or replacement of the product does not result
in an extension of the warranty period, nor does this
service initiate a new warranty period for the prod-
uct or for any installed spare parts. This also applies
when using an on-site service. The product con-
cerned is to be cleaned and returned to the service
centre together with a copy of the purchase receipt,
which must include the date of purchase and the
product designation. If a product is sent in incom-
plete without the complete scope of delivery, the
missing accessories will be charged / deducted in
value if the product is exchanged or in the event of
a refund.
Partially or completely dismantled products cannot
be accepted as a warranty claim. In the event of an
unjustified complaint or if outside the warranty peri-
od, the purchaser shall generally bear the transport
costs and the transport risk. Please report a war-
ranty claim in advance to the service centre (see
below). It is generally agreed upon that the defec-
tive product will be returned to the service address
given below with a brief description of the fault by
organised return or, in the case of repair outside the
warranty period, with sufficient postage, taking the
appropriate packaging and shipping guidelines into
account. Please note that your product (depend-
ing on the model) will be free of all operating
materials when returned for safety reasons. The
product sent to our service centre must be pack-
aged in such a way that damage to the product un-
der complaint is avoided during transport. After suc-
cessful repair / replacement, we will send the prod-
uct back to you free of charge. If products cannot be
repaired or replaced, a sum up to the purchase
price of the defective product may be refunded at
our own discretion, taking into account any deduc-
tion for wear and tear. These warranties are only for
the benefit of the original private purchaser and
cannot be assigned or transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our
homepage: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
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