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Troubleshooting
Before sending your printer for service, check the following to try to resolve the
problem. If the problem persists, contact your nearest Olympus service center.
Problem
Cannot turn the
The AC adapter is not
printer on.
connected.
Cannot remove
The printer turned off
the ink ribbon
during the operation.
cartridge.
Printing from the
The printer takes a long
digital camera
time to open a TIFF file.
takes a long time
to start.
Trimming selected by
DPOF takes a long time.
Printing does not
The paper or ribbon
start.
cartridge is not suitable
for the paper size you are
using.
The print size set on the
digital camera or computer
does not match the sizes
of the loaded paper and
ribbon cartridge.
The ink ribbon cartridge is
not Inserted.
Paper or the paper tray is
not inserted.
Paper is jammed at the
paper eject section.
The printer driver is not
properly installed on the
computer.
Indicators light or blink.
Noise interferes
Pictures that were not
with printed
taken with a digital
images.
camera were printed from
a digital camera.
Printing intervals
Printing intervals are
have become
automatically extended
longer.
during continuous printing
to prevent the internal
components from
overheating.
• If paper is jammed, see page 32. "If paper is jammed"
Cause·status
Connect the AC adapter
properly.
Push the ink ribbon cartridge in
until
sound.
again and wait until the
mechanical sound stops.
Opening time varies depending
on the image size. Wait until
opening finishes.
Wait until opening finishes.
Use the same size ribbon
cartridge and paper.
Insert the same size paper and
ribbon cartridge as selected on
the digital camera or computer.
Insert an ink ribbon cartridge.
Load paper into the paper tray
and then insert the paper tray.
Remove the paper.
Install or re-install the printer
driver on the computer.
Use a computer to print image
data that has not been
recorded by a digital camera.
This is not a malfunction. Wait
a few minutes.
Resolution
you hear a clicking
Turn the printer on
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18, 35
16
20, 22
32
26
30
26
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