FREQUENTLY ASKED QUESTIONS
Q: Can I convert my gas grill from one fuel source to another?
No. Your gas grill is manufactured to specific standards developed by CSA (Canadian Standards Association)
for your safety and grilling performance for propane. We do not offer conversion kits nor do we recommend
you change the fuel type.
Q: How are your grills tested?
Our grills are tested and certified by CSA, a leading independent testing center, to meet or exceed various
CSA standards along with various performance standards. The burners and gas line in each grill are also
individually tested when each grill comes off the assembly line just prior to packaging. Each burner is ignited
for this test.
Q: What is the humming noise I sometimes hear coming from my regulator?
The humming sound you can hear is the gas flowing through the regulator. There is no need to be concerned
with a low volume of noise.
Q: My grill has a low flame on some burners, or some burners will not light at all. What can cause
this?
This can be caused by the regulator's flow-limiting device, which is activated by a sudden change in
pressure. Opening the cylinder valve too quickly can cause this. In this case, close the LP cylinder valve and
disconnect the regulator. Let stand for 10 minutes. Reconnect the regulator to the cylinder. Slowly open the
propane cylinder valve. Follow the burner lighting procedures on p. 9, and light the burner furthest from the
cylinder first. Continue to light the other burners, moving closer to the cylinder.
Q: Can I use ceramic plates, briquettes of any kind, or lava rocks?
No. Your grill is designed for use only with the burner tents. Grease drips down into the tents where it is
burned, creating steam, and additional flavor.
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