A – Our products have a two year warranty. During the first year original defects that
may be detected are repaired. In those cases stipulated by law, the buyer will be entitled
to the replacement of the device by a new one, provided that the defects are not due to
the negligence or exclusive fault of the buyer in handling the device. During the second
year the buyer will need to prove that the malfunctioning of the device is due to a
manufacturing defect. In both cases the warranty will apply provided that:
1.The product has been used for its destined purpose alone.
2.It was not opened, manipulated or altered in any way by someone other than the
Official Technical Service.
3.It has not undergone shock, flood, overheating, electric overcharge or any other
external circumstance that may constitute a possible reason of INVALIDATING the
warranty.
4.The product will be returned to AID in proper packaging together with the receipt
where the brand and type of product, the date of the purchase, the name and address of
the shop that sold it and the reason for the malfunctioning should be clearly stated.
Any of the following circumstances invalidates the present warranty:
1.Breaking the ports, the screen or the glass.
2.Loss of liquid from the screen.
3.Wearing out, obvious marks of incorrect manipulation, unappropiate use, ill-treatment,
shock, falls, dirt, and so on.
4.The data contained in the products are under no circumstances covered by any
warranty whatsoever, nor are they to be considered during the physical repairing process
of the products. AID guarantees absolute confidentiality of the data.
5.AID does not cover the incorrect configuration or instalation of the software /
hardware on the part of the client, neither as a component nor as a peripheric, included
prives / controllers included.
6.The legislation on guarantees sets certain limits. "the guarantee does not cover
additional components such as batteries, nor any elements that are subject to
maintenance due to its use such as earphones". These accessories have a 6 months
guarantee.
7.Waterproof bags have a 48-hour trial period, such as indicated on the product itself,
therefore once this time period is elapsed they will no longer be covered by any
guarantee.
8.Final users do not need to send us the device accessories, especially if they are not the
original ones, since we will not be held responsible for them.
CASES:
1.If the product is out our guarantee, the AID technical department will facilitate a
budget for the repair by fax or e-mail. Said budget will need to be authorized in
writing, sealed and signed, and the user will have to satisfy the repair fee as well as the
freight.
2.If the budget is not accepted a diagnosis fee will be charged. (6€)