Problem
Water dispenser is noisy
Chiller does not operate
(chiller models only)
Vibration or rattling
(slight vibration
is normal)
Compressor/motor
operates (blue light on)
for long periods or cycles
(chiller models only)
Compressor/motor
operates (blue light on)
for long periods or cycles
(all models)
Chiller compartment
too warm
(chiller models only)
Compartment/cold water
too cold/frozen
No cold water flow
Chiller compartment has
odor (chiller models only)
Moisture forms on outside
of chiller compartment
(chiller models only)
Moisture collects inside
chiller compartment
(in humid weather, air
carries moisture into
chiller compartment
when door is opened)
(chiller models only)
Possible Causes
Water dispenser is uneven.
Bottle making a gurgling noise
as water fills the tanks.
Hot water boiling sound.
Dispenser or water bottle shakes
when the cooling system cycles off.
Chiller is not on.
Water dispenser is unplugged.
The fuse is blown/circuit
breaker is tripped.
Water dispenser is on
an uneven surface.
Often occurs when large
amounts of food are placed
in cooler.
Door left open.
Hot weather or frequent
door openings.
Normal when unit is first
plugged in.
Not enough clearance
from the wall.
Water system overfilled.
Door left open.
High ambient temperature.
Low ambient temperature.
Cold control setting.
Cold tank/system frozen.
Foods transmitting odor
to chiller.
Interior needs cleaning.
Not unusual during periods
of high humidity and/or
temperature.
Too frequent or too long
door openings.
What To Do
• Make sure the water is installed on a level floor or counter
strong enough to support it when fully loaded.
•This is normal.
•This is normal.
•This is normal.
• Turn the Cold (Blue) power switch on.
• Push the plug completely into the outlet.
• Replace fuse or reset the breaker.
• Use shims to level the unit.
• This is normal.
• Check to see if package is holding door open.
• This is normal.
• Wait 24 hours for the unit to completely cool down.
• Make sure there is enough air circulation around
the unit.
• Dispense water from the cold faucet until air is released
into the bottle.
• Check to see if package is holding door open.
• Adjust cold temperature control knob.
• Place units in room temperature environment.
• Adjust cold temperature control knob—chiller models.
• Shut off cold power switch and allow to thaw. Restart.
• Adjust cold temperature control knob—chiller models.
• Foods with strong odors should be tightly wrapped.
• Keep an open box of baking soda in the unit; replace every
three months.
• See Care and cleaning.
• Wipe surface dry.
• Operate unit in temperature- and humidity-controlled location.
• Place unit in tray to contain moisture accumulation.
• Minimize time door is open.
• Wipe surface dry.
• Empty internal drip tray.
• Operate unit in temperature- and humidity-controlled location.
• Place unit in tray to contain moisture accumulation.
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