Troubleshooting
Symptoms
Cause
Receiver charging
No contact between
control lamp is not
battery in the receiver
illuminated, despite the
and the charging
fact that the receiver
station in transmitter.
is inserted in the
charging station.
No battery inserted into
the receiver.
Receiver does not
The transmitter is
work – no sound
not connected or not
transmission.
connected correctly to
the TV set or the stereo
system.
TV set or stereo system
is not switched on.
Pairing was lost.
Receiver is not
switched on.
(Digimax RF neckloop)
No battery in receiver.
Battery in receiver is
not charged.
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Resolution
Make sure the receiver is
in the proper orientation
in the transmitter
charging cradle.
Insert battery in receiver.
Check the cable and the
plug connection between
the transmitter and the
TV or stereo device. Use
the operating instructions
of the TV or stereo
device to check whether
the headphone output is
correctly connected.
Re-pair transmitter and
receiver.
(see pg. 17)
Switch the receiver on
by using the ON/OFF
switch on the back of the
neckloop receiver.
Insert battery in receiver.
Charge battery or insert
fully charged battery.
Symptoms
Cause
The sound
Receiver is too far away
transmission is
from transmitter.
blurred or distorted.
The battery energy is
almost totally consumed.
The sound
Receiver is too far away
transmission is
from transmitter. The
interrupted for a short
environment (e.g. walls)
time and works well
distort the reception.
afterwards
Battery will only work
Battery is not completely
for a short time.
charged or defective
and therefore no longer
operational.
Charge control lamps
No power to transmitter.
do not illuminate –
despite battery inserted
into the charge station
of the transmitter.
No contact between
battery and charging
station in transmitter.
Resolution
Move receiver closer to
the transmitter.
Charge battery or insert
fully charged battery.
Move the receiver closer
to the transmitter.
Charge battery or insert
fully charged or new
battery.
Check that the power
supply is connected to
the electrical outlet and
the transmitter. Also
check that the electrical
outlet is working and
that no fuse or breaker
was triggered.
Insert the batteries
correctly and completely
into transmitter.
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