Service / Troubleshooting
Risk of flooding. May cause personal injury
or property damage. Failure to make this operational
check may lead to flooding and premature failure.
NOTICE: This unit is not designed for applications
involving salt water or brine! Use with salt water or brine
will void warranty.
TROUBLESHOOTING
Risk of sudden starts. Can result in electrical
shock or pinching of hands or tools. If power to pump is on
A. Pump fails to operate:
B. Pump fails to empty sump:
C. Pump will not shut off:
WARNING
Risk of electrical
shock.
Can burn or kill.
Do not lift pump by
power cord.
For parts or assistance, call Flotec Customer Service at
1. Check to be sure that power cord is securely plugged into outlet. Disconnect power to
outlet before handling pump or motor.
2. Check to be sure you have electrical power.
3. Check that liquid fluid level is high enough to activate switch or controller.
4. Check to be sure that 3/16" (4.7 mm) vent hole in discharge pipe is not plugged.
5. Check for blockage in pump inlet, impeller, check valve or discharge pipe.
6. Thermal overload may have tripped. Test start pump; if it starts and then stops immedi-
ately, disconnect from power source for 30 minutes to allow motor to cool, then recon-
nect to power source. Check for cause of overheating/overloading.
7. Check the float switch operation for maximum possible clearance.
1. Be sure all valves in discharge valve are fully open.
2. Clean out discharge pipe and check valve.
3. Check for blockage in pump inlet or impeller.
4. Pump not sized properly. A higher capacity pump may be required.
5. Check the float switch operation for maximum possible clearance.
1. Check switch or controller automatic floats for proper operation, location and clearance.
See installation instructions for switch/controller.
2. If pump is completely inoperative or continues to malfunction, consult your local
serviceman.
when thermal overload resets, pump may start without
warning. Disconnect power before servicing pump.
1. Attempting to lift or support pump by
power cord can damage cord and cord
connections.
2. Cord may pull apart, exposing bare
wires with possibility of fire or electrical
shock.
3. Lifting or supporting pump by power
cord will void warranty.
4. Use lifting ring or handle on top of
pump for all lifting/lowering of pump.
Disconnect power to pump before doing
any work on pump or attempting to
remove pump from sump.
1-800-365-6832
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