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Problem
The appliance does not
work.
The appliance suddenly
switches off.
The adapter becomes
warm during charging.
The charging light does
not go on when I put
the small plug in the
appliance socket.
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The 'ready to flash' light
does not go on when I
place the appliance on
the skin.
Possible cause
Solution
The rechargeable
Charge the appliance (see chapter 'Charging').
batteries are
empty.
The appliance is
Contact the Consumer Care Centre in your country,
broken.
your Philips dealer or a Philips service centre.
The rechargeable
Charge the appliance (see chapter 'Charging').
batteries
are empty.
This is normal.
No action required.
You have not put
Insert the small plug into the appliance socket and put
the adapter in the
the adapter in the wall socket.
wall socket.
The wall socket is
Connect another appliance to the wall socket to check
not live.
if the wall socket is live. If the socket is live but the
appliance still does not charge, contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre.
The adapter is not
Make sure the adapter is inserted properly into the
inserted properly
wall socket and/or the small plug is inserted properly
into the wall
into the appliance socket.
socket and/or the
small plug is not
inserted properly
into the appliance
socket.
The appliance is
Contact the Consumer Care Centre in your country,
broken.
your Philips dealer or a Philips service centre.
The appliance has
To reset the appliance, switch off the appliance and
to be reset.
then switch it on again. If you still cannot adjust the
light intensity, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service
centre.
You have not
Place the appliance at a 90° angle onto the skin in such
put the body
a way that all contact switches touch the skin. Then
attachment
check if the 'ready to flash' light is on and press the
with safety ring
flash button.
properly on the
skin.
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